Restaurant Manager

21c Museum Hotels; St. Louis (MO); On-site; USD 40,000 - 70,000; Full time

Job summary

Join an innovative and dynamic team at a forward-thinking hospitality company! As a Restaurant Manager, you will oversee daily operations, ensuring exceptional service and guest satisfaction while leading a team of dedicated professionals. This role offers a fantastic opportunity to cultivate a loyal customer base and develop your leadership skills in a vibrant environment. With a focus on operational efficiency and team morale, you will play a pivotal role in shaping the guest experience and driving the restaurant's success. If you're passionate about the food and beverage industry and eager to make a difference, this is the perfect opportunity for you!

Qualifications

• 2-4 years in high-volume, high-quality restaurant operations.
• At least 1 year in management or supervisory roles.

Responsibilities

• Manage daily restaurant operations and staff performance.
• Ensure guest satisfaction and maintain service standards.
• Identify operational efficiencies and revenue opportunities.

Skills

Leadership

Customer Service

Inventory Management

Training and Development

Cost Management

Education

Some college education preferred

Tools

Microsoft Office

Industry Software

Job description

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Company Description

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Job Description

Reports To: Food & Beverage Director

Supervises: 20 to 40 Front of House Teammates

General Purpose: The Restaurant Manager manages the restaurant's daily operations, including the selection, development, and performance management of FOH teammates. They oversee inventory and ordering of food and supplies, optimize profits, and ensure guest satisfaction.

Specific Responsibilities:

• Ensure the highest and most efficient level of service expected by guests.
• Staff the restaurant sufficiently for each meal period.
• Maintain high staff morale.
• Lead by example, maintaining standards and managing costs.
• Train staff consistently, using verbal and written assessments.
• Ensure all employees follow service standards.
• Identify operational efficiencies, cost-cutting, and revenue opportunities.
• Maintain cleanliness of staff and restaurant areas.
• Manage VIP guest awareness and review VIP names during pre-service meetings.
• Seek continuous improvement for self, staff, and the company.
• Cultivate a loyal customer base of regulars.
• Arrive on time and prepared for scheduled shifts.
• Maintain a positive attitude with staff and guests.
• Keep the restaurant appearance clean and orderly.
• Ensure proper staff uniforms and dress code.
• Assist and execute tasks assigned by the General Manager.
• Screen potential staff before interviews with the F&B Director.
• Lead training for new hires and keep training documents updated.
• Communicate re-training needs to the team.
• Implement employee reward programs.
• Participate in hiring and interviews.
• Enforce steps of service protocols.
• Complete HR paperwork and personnel forms.
• Review and approve time clock activity.
• Attend required meetings.

Qualifications

• Proficient with Windows, Microsoft Office, and industry software.
• Enthusiastic about 21c Museum Hotels and its values.
• Pass a background check.

Education / Formal Training

• Some college education preferred.

Experience

• 2-4 years in high-volume, high-quality restaurant operations.
• At least 1 year in management or supervisory roles.
• Experience in restaurant line positions.
• Strong F&B knowledge through education, work, and curiosity.

Travel Requirements

• Minimal travel expected.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected categories. The EEO poster is available here.