Restaurant Manager

Donatos Pizza; Sarasota (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Restaurant Manager to lead their team in delivering exceptional service and quality food. In this role, you will coach and train associates, manage inventory, and ensure compliance with safety standards. Your leadership will foster a positive environment while maintaining operational excellence. If you are passionate about the restaurant industry and have a knack for motivating others, this is the perfect opportunity to make a significant impact in a vibrant and dynamic setting.

Qualifications

• 1+ year experience as Shift Lead or Manager.
• Successful completion of food safety courses.

Responsibilities

• Manage food quality, service, and team morale.
• Train new associates on Donatos standards.
• Ensure accurate order delivery and customer satisfaction.

Skills

Customer Service

Team Leadership

Food Safety

Inventory Management

Cost Control

Education

High School Diploma

Completion of Donatos M.I.T. Program

Job description

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The Shift Manager is responsible for Quality and Services systems in the restaurant. Shift Managers coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service. The Shift Manager may open or close the restaurant in the absence of a salaried Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Customers and Assets.

Requirements

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Able to stand and/or walk entire shift
• Able to lift up to 50 pounds occasionally
• Occasional bending and twisting
• 1-year experience as Shift Lead or Manager or Donatos equivalent experience
• Successful Completion of Donatos M.I.T. Program and all corresponding certifications, Shift Manager E-learning modules, and food safe handler's courses
• Can execute all items on the Shift Manager readiness checklist
  
  

Duties & Responsibilities

• Interacts with and listens to customers attentively and enthusiastically.
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Ensures the team delivers all elements of Donatos Service Behaviors.
• Contributes to the team morale by displaying enthusiasm and commitment by word and action.
• Properly trains new Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values.
• Ensures customers receive their orders accurately and within the quoted promise times.
• Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
• Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.).
• Models performance standards (primary responsibility to direct & coach, secondary responsibility to assist).
• Takes personal responsibility and ownership for managing Product Quality, Service, and Prosperity.
• Manages food, labor and costs through training and coaching.
• Acts in a timely and decisive manner to adjust staffing for business volume changes.
• Controls food cost components of waste, prep, weights, portioning, and theft during shifts.
• Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness.
• Knows, enforces, and educates Associates on all applicable labor laws.
• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
• Trains and enforces correct cash control procedures.
• Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.
• Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.
• Manages the people, product, and equipment in the restaurant to deliver the Mission & Promise.
• Uses proper security and verification procedures when handling deposits and safe contents.
• Effectively uses Donatos' pre-shift and shift job aids and tools to ensure optimum product quality.
• Manages dough and day dots to ensure the best quality.
• Properly executes, enforces, and manages food safety and sanitation requirements.
  
  

Required

Preferred

Job Industries

• Food & Restaurant

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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