Restaurant Manager

Kaskaid Hospitality; Rochester (MN); On-site; USD 62,000 - 68,000; Full time

Job summary

CRAVE in Rochester, MN is seeking an experienced Restaurant Manager to lead daily operations, supervise staff, and ensure exceptional guest service across all shift times.

The role requires strong hospitality skills, knowledge of POS systems and food safety, and the ability to drive sales while maintaining high standards. Compensation: $62,000–$68,000 per year.

This is a salaried exempt position; Week hours vary, with a 50-hour week expected.

Qualifications

• High school diploma or GED required.
• 3 years of supervisory experience in hospitality, including alcohol service.
• Experience with POS systems and cash controls.
• Strong customer service and communication skills.
• Ability to supervise, delegate, and motivate staff.

Responsibilities

• Provide proactive guest interaction and build strong relationships.
• Oversee recruitment, training, scheduling, and performance management.
• Maintain effective two-way communication with staff and hold regular meetings.
• Ensure service quality, safety, and cleanliness in all areas.
• Handle guest complaints promptly and professionally.
• Schedule staff and manage shift coverage.
• Train staff to perform duties and uphold standards.
• Brief front-of-house supervisors before service.
• Maintain knowledge of menu, ingredients, and presentation.
• Assist with events on and off site.

Skills

Supervisory experience

Customer service

Team leadership

Problem solving

Time management

Communication

Education

High school diploma or GED

Tools

POS systems

Hotschedules

Aloha

Compeat

Tripleseat

Microsoft Office

Job description

Duties and Responsibilities

• Provide positive and proactive interaction with guests and maintains great relationships with guests.
• Manages the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed company specified criteria.
• Implements and maintains effective two-way communication systems which reach all staff. (Pre meal, weekly, monthly meetings.)
• Maintain a positive working relationship with clients and service teams.
• Ensures timely meal service and overall food quality and handling, safety, service, and cleanliness standards are met in all service areas. Supervises service during dining hours.
• Responds to guest complaints in person at the time of the complaint or via e-mail for electronically received complaints.
• Schedules staff and approves Hotschedules shift pickups
• Carry out training and development of all staff to enable them to carry out their own duties and responsibilities.
• Trains Staff in proper execution of their job duties.
• Conduct a briefing of front of house supervisors prior to the beginning of service to ensure complete communication to necessary staff.
• Maintain knowledge of service requirements detailed menu selections, major ingredients appearance, texture garnish and presentation.
• Participate in employee meetings, reviews and development.
• Assist with events on and off property.

Skills And Qualifications

• High school diploma or GED
• 3 years of experience, supervisory experience; including alcoholic beverage service.
• Experience managing POS systems and daily cash controls.
• Operational knowledge of the cash register, cash handling procedures and reconciliation of multiple cash banks and reports.
• Strong customer service experience, knowledge of customer service techniques and high quality consciousness.
• Ability to supervise and motivate others while acting as a role model, knowledge of supervisory practices and procedures
• Effective communication, problem solving, planning, organizational, and creative skills; desire to contribute with innovative ideas
• Manages time effectively and prioritizes tasks for efficient service
• Ability to delegate tasks effectively.
• Ability to work independently as well as in a team.
• Demonstrates good judgment and decision making skills.
• Ability to multi-task as well as stay on task and concentrate with constant interruptions.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint.
• Knowledge of Aloha, Compeat, Tripleseat and Hotschedules a plus.
• ServSafe or Department of Health certification a plus.

Position Type/Expected Hours Of Work

This is a salaried position that is exempt from overtime pay. Our restaurants operate seven (7) days a week, excluding some holidays. A 50 hour work week is expected with hours that vary between 8 AM and 2 AM depending on location.

Culture And Operations

Our Managers must embody the Spirit of Hospitality and operate with the intent of ensuring Every Guest Leaves Happy! Our Managers and Chefs operate closely together to ensure we are always serving the highest quality food and beverage. Continued coaching and developing of all our staff in executing our service and guest satisfaction standards is a must. Our AGMs are leaders in living our Mission, Vision and Values.

The Manager provides leadership and assistance to the General Manager to ensure that all team members are guest-focused and team-focused. The Assistant General Manager will exercise knowledge of restaurant operations, manage staff resources, provide counsel, develop and coach team members and help to build sales and profits while maintaining operating standards.

Compensation: $62,000.00 - $68,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the CRAVE Family

Our staff is our family, and our family is passionate about creating memories for our guests. It’s our number one goal to make sure that every single guest has a memorable dining experience, and our CRAVE family is here to make that happen. We anticipate our guests needs, recommend exciting new dishes, introduce them to new flavors, and work extremely hard to make sure that our guests dining experience at CRAVE becomes a fantastic memory of time spent with friends and family.

Our Mission

Do WHATEVER it takes to make EVERY guest happy!

Our Vision

To be the leading purveyor of the spirit of hospitality