Restaurant Manager

PJW Restaurant Group; Reading (Berks County); On-site; USD 45,000 - 65,000; Full time

Job summary

PJ Whelihan's Restaurant + Pub in Reading, PA is hiring a Front of House Manager to support the General Manager in planning, organizing, and staff development. You will oversee sales, labor and food costs, guest service, quality, and sanitation while ensuring a positive, productive work environment.

The role emphasizes leading and coaching teams, managing schedules, and enforcing policies to maintain high standards and guest satisfaction.

Qualifications

• Minimum 1 year of supervisory experience in a high-volume, full-service restaurant
• ServSafe Certification required
• Ability to lead and make decisions using restaurant management guidelines
• Ability to analyze P&L statements and work within a budget
• A friendly, approachable attitude and ability to communicate effectively to employees, management and guests
• Have a “can-do” attitude, initiative, and the willingness to learn and execute quickly
• Ability to manage multiple priorities and tasks
• Possess basic computer skills and the ability to work with scheduling, time and attendance and POS system

Responsibilities

• Ensure guests feel welcome and receive responsive, friendly service at all times
• Support servers and hostess staff and ensure service meets standards
• Help achieve sales, service, quality, facility appearance and sanitation goals through training
• Handle cash and receipts following policies and procedures
• Assist General Manager with staffing decisions
• Fill in where needed to maintain service standards and efficient operations
• Develop staff in service, food presentation, safety and sanitation
• Prepare paperwork, reports and schedules in an organized way
• Provide timely feedback and coaching to employees
• Assist GM with marketing, advertising and promotions planning
• Administer corrective action per company policies
• Schedule staffing to meet business activity and labor cost objectives
• Comply with health, safety and labor regulations

Skills

Supervisory experience

Leadership

Budgeting

Guest service

Communication

Multi-tasking

Ability to train and develop staff

Education

ServSafe Certification

Tools

Scheduling software

POS system

Job description

Now hiring Front of House Managers at PJ Whelihan's Restaurant + Pub in Reading, PA!

Our Front of House Restaurant Managers are instrumental in our day-to-day restaurant operations. In this role, you’ll support the General Manager in the planning, organizing, and training necessary to achieve restaurant objectives. As a Restaurant Manager with PJWRG, you’ll oversee sales, labor and food costs, employee hiring and retention, guest service, food quality, and sanitation.

Reports to: AGM/ GM

With a name that pays tribute to our founder’s grandfather, each PJ Whelihan’s has a somewhat unique feel, but all are neighborhood establishments that deliver a great guest experience. Inside you’ll find an impressive TV package that helps make PJ’s the best place to catch all the sports action around a busy bar with a huge selection of beer on tap, including PJW Copper Lager, the signature house beer brewed by Victory Brewing Company. PJs famous wings are a community tradition that has built loyal customers and true fans.

Front of House Manager Responsibilities:

• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Must be present and supportive for servers and hostess staff and check-in with guests to validate service consistently meets standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Partner with the General Manager in making employment and termination decisions.
• Fill in where needed to ensure guest service standards and efficient operations in Front or Back of the House.
• Continually strive to develop your staff in all areas of service, food presentation, safety and sanitation.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Provide timely and constructive feedback and coaching to employees regarding their performance. Ensure both positive and negative performance is documented and communicated accordingly.
• Assist General Manager to develop, plan and carry out restaurant marketing, advertising and promotional activities and campaigns.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Schedule servers and hostesses as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.

Front of House Manager Qualifications:

• At least 1 year of supervisory experience in a high-volume, full-service restaurant concept
• ServSafe Certification required
• Ability to lead and make decisions using, restaurant management guidelines
• Ability to analyze P & L statements and work within a budget
• A friendly, approachable attitude and ability to communicate effectively to employees, management and guests
• Have a “can-do” attitude, initiative, and the willingness to learn and execute quicklyAbility to manage multiple priorities and tasks
• Possess basic computer skills and the ability to work with a scheduling, time and attendance and POS system

About PJW Restaurant Group:

PJW Restaurant Group has been successful for more than three decades by striving for more. Our energy manifests itself in every concept we create, dish we develop, and drink we serve. We are dedicated to providing experiences that our guests look forward to.

We draw inspiration - and sustenance - from both the neighborhoods we are rooted in and our more than 1,800 employees. Nothing makes us happier than seeing a serving job get passed down from sibling to sibling or watching a line cook grow into a manager.

PJW Restaurant Group creates community destinations. We never stop pushing ourselves to elevate all we offer our guests, and we never settle for less than our best.

Nothing moves forward by standing still, so we will continue growing, continue innovating, and continue raising the bar.