Restaurant Manager

PJW Restaurant Group; Ardmore (PA); On-site; USD 45,000 - 60,000; Full time

Job summary

PJW Restaurant Group is hiring a Front of House Manager at PJ Whelihan's Restaurant + Pub in Wynnewood, PA. In this key role, you will support the General Manager with daily operations, oversee staff, and ensure exceptional guest service.

You will be responsible for training employees, managing costs, and maintaining a clean, friendly environment. Candidates should have at least one year of supervisory experience and a ServSafe Certification.

Qualifications

• Minimum 1 year of supervisory experience in a high-volume restaurant.
• Must have ServSafe Certification.
• Ability to analyze P&L statements.

Responsibilities

• Ensure a welcoming atmosphere and responsive guest service.
• Train and create a positive working environment.
• Control cash handling and compliance with health regulations.

Skills

Supervisory experience

ServSafe Certification

Decision-making

Budget analysis

Effective communication

Multi-tasking ability

Basic computer skills

Job description

Now hiring Front of House Managers at PJ Whelihan's Restaurant + Pub in Wynnewood, PA!

Our Front of House Restaurant Managers are instrumental in our day-to-day restaurant operations. In this role, you’ll support the General Manager in the planning, organizing, and training necessary to achieve restaurant objectives. As a Restaurant Manager with PJWRG, you’ll oversee sales, labor and food costs, employee hiring and retention, guest service, food quality, and sanitation.

Reports to: AGM/ GM

Front of House Manager Responsibilities:

• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Must be present and supportive for servers and hostess staff and check‑in with guests to validate service consistently meets standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Partner with the General Manager in making employment and termination decisions.
• Fill in where needed to ensure guest service standards and efficient operations in Front or Back of the House.
• Continually strive to develop your staff in all areas of service, food presentation, safety and sanitation.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Provide timely and constructive feedback and coaching to employees regarding their performance. Ensure both positive and negative performance is documented and communicated accordingly.
• Assist General Manager to develop, plan and carry out restaurant marketing, advertising and promotional activities and campaigns.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Schedule servers and hostesses as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.

Front of House Manager Qualifications:

• At least 1 year of supervisory experience in a high‑volume, full‑service restaurant concept.
• ServSafe Certification required.
• Ability to lead and make decisions using restaurant management guidelines.
• Ability to analyze P & L statements and work within a budget.
• A friendly, approachable attitude and ability to communicate effectively to employees, management and guests.
• Have a “can‑do” attitude, initiative, and the willingness to learn and execute quickly.
• Ability to manage multiple priorities and tasks.
• Possess basic computer skills and the ability to work with a scheduling, time and attendance and POS system.