Restaurant Manager

KFC; Hemet (CA); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic General Manager to lead their store operations. This role involves overseeing daily operations, managing a dedicated team, and ensuring exceptional customer service. You will be responsible for driving sales, managing P&L, and implementing community engagement initiatives. Join a forward-thinking company that values leadership and operational excellence, and make a significant impact in your community while fostering a positive team environment.

Benefits

Bonus eligibility

Driver's license required

Health and safety training

Employee discounts

Qualifications

• 1-5 years of supervisory experience in a similar environment.
• Completion of company’s management development training program.

Responsibilities

• Manage all aspects of store operations and ensure compliance with policies.
• Drive store performance to meet targets and enhance customer satisfaction.

Skills

Supervisory experience

Store operations knowledge

Basic computer skills

Food preparation skills

Customer relations

Food safety regulations

Education

Management development training

Tools

POS systems

Microsoft Office

Job description

JOB PURPOSE:

The General Manager of KFC at Polly’s will lead their team by demonstrating accountability and ownership for the operation of a single store. This includes managing all aspects of store operations—front-of-the-house and back-of-the-house—handling P&L, marketing, and sales analysis. The GM is the face of KFC of Polly’s in the community and drives the store’s mission to deliver exceptional service and value daily.

JOB ACCOUNTABILITIES:

1. Execute workforce planning including recruitment, onboarding, education, and coaching to maintain standards.
2. Manage store operations by applying policies, service standards, and improving procedures.
3. Provide effective leadership and manage labor through scheduling, communication, and enforcement of policies.
4. Build a strong team through support, coaching, delegation, and development.
5. Support management staff development and hold them accountable for objectives.
6. Lead efforts to enhance customer satisfaction by monitoring and improving food, beverage, and service quality.
7. Ensure cash handling policies are followed; manage all company funds responsibly.
8. Drive store performance to meet targets using available tools for production, quality, and service standards.
9. Align store operations with strategic and financial goals, monitor variances, and enforce financial controls.
10. Implement community engagement initiatives and local marketing strategies.
11. Develop strategies to increase sales and control costs.
12. Manage P&L including sales forecasting, profit control, and adjusting business operations accordingly.
13. Oversee inventory control, ordering, and waste minimization.
14. Ensure accurate financial and personnel documentation in line with company standards.
15. Comply with operational standards, policies, and legal regulations.
16. Maintain security protocols to safeguard team members, guests, and assets.
17. Ensure health, safety, and sanitation standards are met and passed during inspections.
18. Promote a safe environment and report incidents promptly.
19. Maintain communication with the Area Director and take corrective actions as needed.
20. Manage people through coaching, motivation, and HR collaboration on attendance, conflict resolution, and discipline.
21. Adhere to wage laws and policies, including working required shifts and holidays.

SKILLS AND EXPERIENCE REQUIRED:

• 1-5 years of supervisory experience in a similar environment.
• Valid driver’s license and proof of auto insurance are mandatory.
• Strong knowledge of store operations, management principles, and policies.
• Basic computer skills (POS, Microsoft Office).
• Food preparation skills relevant to restaurant operations.
• Up-to-date with food safety and health regulations.
• Customer-focused with the ability to work independently or in a team.
• Extensive experience in customer relations.
• Completion of company’s management development training program (MIT).

*Position is eligible for bonus.