Restaurant Manager

Dunkin' Donuts; Gainesville (GA); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Dunkin' Donuts is seeking a Restaurant Manager in Gainesville, GA to lead a fast-paced team and deliver exceptional guest experiences while upholding brand standards and profitability.

The role emphasizes strong leadership, coaching, and operational excellence, with responsibilities across opening/closing, budgeting, inventory, and customer service. Prior leadership in retail or hospitality is preferred.

Qualifications

• Experience leading restaurant teams.
• Fluent in English (written and spoken).
• Strong math and financial management skills.
• College degree preferred.

Responsibilities

• Recruit, hire, train and supervise restaurant team members.
• Lead and coach staff to foster teamwork and resolve conflicts.
• Oversee opening/closing procedures, cash handling, and inventory.
• Ensure health, safety, and sanitation standards are met.
• Monitor guest feedback and drive service improvement.
• Manage costs, waste, and profitability.
• Engage with local community and partnerships.
• Communicate priorities and results to the team.
• Execute new product rollouts including training and marketing.

Skills

Leadership

Customer service

English language

Basic computer skills

Time management

Problem solving

Team development

Communication

Education

College Degree preferred

Job description

Overview: A Restaurant Manager is generally responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures, and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members.

• Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff.

• Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts.

• Implement training programs to enhance team member skills and performance.

• Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.

• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.

• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.

• Create and maintain a guest focused culture in the restaurant

• Review guest feedback results and implement action plans to drive improvement

• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.

• Ensure exceptional customer service by providing a welcoming and friendly atmosphere.

• Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.

• Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.

• Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships.

• Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities.

• Communicate restaurant priorities, goals and results to restaurant team members

• Execute new product roll-outs including training, marketing, and sampling

• Completion of DCP and other vendor orders to ensure all products are fully stocked

• Conduct self-assessments and corresponding action plans for food safety and brand standards

• Ensure restaurant budget is met as determined by Franchisee

• Engage with Dunkin’ and Inspire Brands Field Operations team as appropriate

Education/Experience:

• Basic computer skills

• Fluent in spoken and written English or the predominant language in your market

• Basic math and financial management

• Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership

• College Degree preferred.

Key Competencies

• Strong analytical skills and business acumen

• Works well with others in a fun, fast-paced team environment

• On time, demonstrates honesty and a positive attitude

• Willingness to learn and embrace change

• Ability to train and develop a team including giving positive and constructive feedback

• Guest focused

• Time Management

• Ability to manage conflict

• Problem solving

• Motivating others

Physical Demands/Working Conditions:

• Standing on feet

• Repetitive motion including bending, stooping and reaching

• Lifting packages (if applicable)

• Wearing a headset (if applicable)

• Working in a small space