Restaurant Manager

IHOP; East Lansing (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Job summary

IHOP in East Lansing is seeking a restaurant management professional to oversee daily operations, staff supervision, and guest service. You will implement SOP-driven strategies, recruit and train employees, and ensure food safety and compliance across all areas of the restaurant.

The role emphasizes maintaining guest satisfaction, handling complaints promptly, and coordinating with the franchisee organization for smooth operation and ongoing improvements.

Qualifications

• High school diploma or equivalent is required.
• Ability to speak/read English and interpret safety rules, operating and maintenance instructions, and procedures; ability to write routine reports.
• Basic computer skills including Email, MS Excel, MS Word are a plus.

Responsibilities

• Executing annual financial and restaurant objectives as defined by IHOP SOPs and the operations plan.
• Developing and maintaining professional relationships with hourly employees and franchisee organization.
• Managing the restaurant floor and maintaining regular contact with guests.
• Handling guest complaints professionally and timely to keep complaint frequency in check.
• Ensuring recruitment, training, food safety, sanitation, and security comply with SOPs.
• Carrying out supervisory duties: recruitment, training, directing workflow, evaluating performance, rewarding or disciplining staff, resolving issues.
• Completing all required reports and paperwork accurately and on time.
• Maintaining personnel files with employment and legal documents.
• Availability to work days, nights and weekends.

Skills

English literacy

Basic computer skills

Education

High school diploma or equivalent

Job description

Responsibilities include:

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests.
• Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
• Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
• Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time.
• Maintaining personnel files with appropriate employment and legal documents.
• Available to work days, nights and weekends

Benefits:

• Competitive Pay
• Flexible Hours
• Paid Training
• Real Advancement Opportunities

Requirements:

• High school diploma or equivalent experience
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
• Basic computer skills including Email, MS Excel, MS Word is a plus
• The above is not an all-inclusive job description.

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there's one ingredient that’s always constant - a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. -