Restaurant Manager

Dunkin' Donuts Incorporated; City of Tonawanda (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Dunkin' Donuts in New York is seeking a General Manager to lead daily restaurant operations, maintain brand standards, and drive sales and profitability. You will oversee guest experience, staff development, scheduling, and store performance to ensure exceptional service and consistent results.

The role requires 3-5 years in food & beverage service, management, or retail, with a high school diploma, reliability, and a flexible schedule to cover peak hours.

Qualifications

• 1-3 years of quick service restaurant, retail or hospitality management experience
• Open availability is required, specifically early mornings, weekends, and holidays to manage peak rush windows.
• Strong multi-tasking under pressure, proficiency with POS software, and basic math/financial acumen for inventory and cash handling.
• 3-5 years of experience in food & beverage service, management, hospitality, or retail environment.

Responsibilities

• Team leadership: recruit, hire, train, and schedule team members. Foster and guest-first culture and resolve employee or customer issues promptly
• Operational Excellence: Oversee daily store openings/closings, food safety, inventory control, waste reduction, meet labor budget, and compliance with health regulations.
• Financial management: Monitor and control labor and food costs to hit profitability metrics and sales goals.
• Brand Compliance: Execute new product rollouts, marketing windows, and sampling campaigns strictly according to franchise and corporate Guideline.

Skills

Team leadership

POS proficiency

Multi-tasking

Financial acumen

Education

High school diploma

Tools

POS software

Job description

Team leadership: recruit, hire, train, and schedule team members. Foster and guest-first culture and resolve employee or customer issues promptly

Operational Excellence: Oversee daily store openings/closings, food safety, inventory control, waste reduction, meet labor budget, and compliance with health regulations.

Financial management: Monitor and control labor and food costs to hit profitability metrics and sales goals.

Brand Compliance: Execute new product rollouts, marketing windows, and sampling campaigns strictly according to franchise and corporate Guideline.

Qaulifications

1-3 years of quick service restaurant, retail or hospitality management experience

Open availability is required, specifically early mornings, weekends, and holidays to manage peak rush windows.

Strong nulti-tasking under pressure, proficiency with POS software, and basic math/financial acumen for inventory and cash handling.

General Manager

Keeping America running is a big deal, and we’re proud to be Movin’ and Shakin’ to fuel the day, every day. At Dunkin’, our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin’ runs on you and we’ll be running beside you every step of the way. We’re All IN’.

As a Restaurant Manager, you are key to our business. You will be responsible to maintain and manage the restaurant environment by monitoring store presentation, supporting brand consistency, and implementing the store strategy and action plan. Additional duties of a General Manager include; Motivating the team to complete the sales process, ensuring customer satisfaction, complying with company procedures, and maximizing productivity and profitability, hiring, training, and monitoring the development of staff. A Restaurant Manager is required to have 3-5 years of experience in food & beverage service, management, hospitality, or retail environment. A qualified candidate must also have a high school diploma or equivalent, reliable transportation, and a flexible schedule.