Restaurant General Manager

Dunkin' | Askar Management; New Britain (CT); On-site; USD 52,000 - 76,000; Full time

Job summary

Dunkin' Brands is hiring a Restaurant Manager for a single-restaurant operation in New Britain, CT. You will lead a team to ensure great guest experiences, operational excellence and profitability in conformity with franchisee policies and Dunkin' standards.

Responsibilities include recruiting, coaching, scheduling, controlling costs and ensuring compliance with safety and sanitation regulations. A College degree is preferred and English fluency is required.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.
• College Degree preferred.

Responsibilities

• Provide strong, positive leadership to the team to deliver great guest experiences and profitability.
• Lead team meetings and deliver training to restaurant staff.
• Ensure brand standards, recipes and systems are followed.

Skills

Leadership

Team management

Training

Communication

Guest service

Education

College degree

Job description

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
• Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred