Restaurant Manager

Boar's Head Resort; Charlottesville (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading resort seeks a Food & Beverage Manager to oversee daily operations, maintain service standards, and manage staff training. This role requires a background in hotel/restaurant administration, significant supervisory experience, and strong organizational skills. The position offers opportunities to implement innovative marketing strategies and contribute to continuous improvement in service quality.

Qualifications

• 3-5 years in Hotel/Restaurant, Room Service or Lounge experience.
• At least 3 years supervisory experience.
• Ability to interpret profit and loss statements.

Responsibilities

• Manage the daily operation of the outlets and Room Service.
• Ensure compliance with food & beverage core standards.
• Provide onboarding and training for all new hires.

Skills

Guest relations

Human Resources management

Organizational skills

Administrative skills

Technical knowledge of cuisine

Beverage knowledge

Education

Degree in Hotel/Restaurant Administration

Tools

Micros System

Job description

Description

Manage the daily operation of the outlets and Room Service to ensure quality of service, proper staffing levels and budget achievement.

Requirements

• Implement service standards as determined by the F&B director to ensure consistent, high-quality service levels.
• Assist in the development and implementation of marketing plans for the outlets to ensure that current market trends are being capitalized and that promotional plans are properly scheduled.
• Assist in the hiring process for outlets and Room Service. Conduct coaching and counseling sessions when needed and assist in administering corrective disciplinary action when required.
• Provide onboarding and training of all new hires to ensure well-trained and highly productive staff. Plan and conduct monthly staff communication meetings to increase staff awareness, disseminate information, conduct required monthly training and discuss quality standards.
• Ensure all outlets are compliant with Boars Head Food & Beverage core standards.
• Ensure front of the house areas are clean and well-maintained by reporting preventative maintenance issues to Engineering.
• Assist in the development and implementation of new menus and wine lists to ensure proper pricing strategies and selections.
• Manage all administrative activities for the outlets and monitor staff performance to ensure timeliness, quality of service and accuracy.
• Represent the Food & Beverage Division at resort-wide meetings to ensure proper communication of up-coming events, policy changes and general information.
• Participate in the Forbes 4 Star Service Expectations process. Support staff to participate in order to foster continuous improvement across the Resort.
• Practice and adhere to all health inspections, OSHA and safety requirements to ensure 100% compliance.
• Monitor cleanliness and maintenance of all restaurant facilities.
• Adhere to and ensure all internal Hotel control procedures are followed.
• Contribute to overall resort effort by completing additional duties as assigned.

Qualifications

• A Degree in Hotel/Restaurant Administration or equivalent experience.
• 3-5 years in Hotel/Restaurant, Room Service or Lounge experience.
• At least 3 years supervisory experience.
• Technical knowledge of all types of cuisine and styles of service.
• Extensive beverage background.
• Ability to interpret profit and loss statements and produce monthly forecasts and yearly budgets.
• Ability to effectively manage Human Resources duties and maintain positive Labor Relations.
• Computer proficiency and knowledge of Micros System.
• Excellent guest relations skills.
• Strong organizational and administrative skills.