Restaurant Manager

KFC; Bell Gardens (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a General Manager at a renowned fast-food chain, where you will lead operations and ensure exceptional service. This role involves managing daily store functions, fostering a positive team environment, and driving sales through strategic initiatives. You will be the face of the brand in the community, responsible for maintaining high standards of quality and safety. If you have a passion for leadership and customer satisfaction, this is an exciting opportunity to make a significant impact in a fast-paced environment.

Qualifications

• 1-5 years of supervisory experience required.
• Knowledge of management, scheduling, and inventory policies.

Responsibilities

• Manage store operations and staff scheduling.
• Drive store performance to meet financial targets.
• Implement local marketing initiatives to attract customers.

Skills

Supervisory experience

Store operations knowledge

Cost control

Customer relations

Food safety knowledge

Basic computer skills

Food preparation skills

Tools

POS systems

Microsoft Office

Job description

JOB PURPOSE:

The General Manager of KFC at Polly’s will lead their team through accountability and ownership in all aspects of store operations. This includes managing front and back of house, P&L, marketing, and sales analysis. The GM is the community face of KFC of Polly’s and drives the store to deliver on the brand promise: "Fresh, Friendly, Above & Beyond Expectations" by adding value to the team and guests daily.

JOB ACCOUNTABILITIES:

1. Execute workforce planning: recruitment, onboarding, training, and coaching to maintain standards.
2. Manage store operations according to policies, service standards, and continuous improvement practices.
3. Lead and manage staff: scheduling, communication, counseling, and policy enforcement.
4. Build a supportive team environment through coaching, delegation, and development.
5. Support management development and accountability for team and company goals.
6. Foster guest relationships and monitor food, beverage, and service quality, implementing improvements as needed.
7. Uphold cash handling policies, manage cash, and bank deposits responsibly.
8. Drive store performance to meet targets using available tools and strategies.
9. Align store operations with strategic and financial goals, monitor variances, and enforce controls.
10. Implement local marketing initiatives to attract and retain customers.
11. Develop strategies to increase sales and manage costs effectively.
12. Oversee P&L, sales forecasting, and financial adjustments to meet targets.
13. Control store profit and loss through cash, inventory, and labor management, and financial review.
14. Estimate food costs, coordinate purchasing, and minimize waste.
15. Manage inventory, ordering, and scheduling of supplies.
16. Ensure timely and accurate financial and personnel reporting.
17. Maintain compliance with operational standards, policies, and legal regulations.
18. Ensure store safety, security, and sanitation standards are met and passed during inspections.
19. Promote a safe environment and respond promptly to injuries or accidents.
20. Maintain open communication with the Area Director and take corrective actions as needed.
21. Provide effective people management, coaching, and motivation.
22. Collaborate with HR on attendance, discipline, and related issues.
23. Comply with wage and hour laws, including meal and rest policies.
24. Work during dinner rush, weekends, holidays, including at least two closing shifts per week.
25. Note: Holidays are peak periods and may be subject to change.

SKILLS AND EXPERIENCE REQUIRED:

• 1-5 years supervisory experience.
• Valid driver’s license and proof of auto insurance.
• Knowledge of store operations, management, scheduling, cost control, and inventory policies.
• Basic computer skills (POS, Microsoft Office).
• Food preparation skills relevant to restaurant operations.
• Up-to-date food safety and health code knowledge.
• Customer-focused with the ability to work independently and in teams.
• Extensive customer relations experience.
• Successful completion of the company’s management training program (MIT).

*Position is eligible for bonus.