Restaurant Lead-Front of House

Saks Global; New York (NY); On-site; USD 30,348 - 37,939; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee discount

Job summary

Saks Global is seeking a Restaurant Lead to oversee floor operations and ensure exceptional service standards in New York. The role includes managing employee schedules and supporting the Restaurant Manager in front-of-house operations.

The ideal candidate will have proven experience in restaurant supervision, excellent communication skills, and the ability to work in a dynamic, fast-paced environment. A comprehensive benefits package and opportunities for career advancement will be offered.

Qualifications

• Proven experience in restaurant supervision, especially in fine dining.
• Ability to delegate tasks and provide accountability to team members.
• Excellent communication skills and ability to handle high-volume multitasking.

Responsibilities

• Manage employee scheduling and daily responsibilities.
• Champion the delivery of premium service and food quality.
• Delegate shift responsibilities dynamically with follow-up.

Skills

Restaurant supervision

Luxury table settings

Customer service

Multitasking

Education

High School Diploma or GED

Tools

MS Office Product Suite

Google Workspace

Job description

Salary Range: $22.03 - $27.54

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Job Description

The Restaurant Lead is a vital supervisor who drives floor operations and sets the benchmark for service excellence. In this role you will manage employee scheduling, delegate daily responsibilities, and directly support the Restaurant Manager and Culinary Leadership in all aspects of front-of-house operations. Acting as a premier brand ambassador, you will lead by example on the floor greeting and seating guests, mentoring staff, and ensuring every customer experiences warm and accommodating.

Responsibilities

• Set and maintain the benchmark for the service team regarding personal hygiene, uniform standards, and refined guest interactions.
• Champion the delivery of premium service, food, and beverage quality to elevate the overall luxury dining experience.
• Act as a prominent representative of the restaurant, proactively building relationships with guests and managing front-of-house flow.
• Constantly monitor the floor for any lapses in luxury service standards, providing real‑time coaching and constructive feedback to staff.
• Partner with the dining room team to ensure flawless preparation, breakdown, and execution of daily service shifts.

Scheduling & Operational Administration

• Create and manage efficient, flexible restaurant work schedules, budgeting labor effectively while aligning with business projections.
• Complete accurate daily, weekly and monthly operational reports to track sales trends, forecast business volume, and manage budgets.
• Delegate shift responsibilities to associates dynamically and follow up rigorously on task completion.

Event & Inventory Coordination

• Coordinate closely with key culinary and kitchen staff to identify scheduling needs, ensure proper menu coverage, and align front-of-house and back-of-house operations.
• Support the coordination and flawless execution of special promotions and private events.
• Manage operational variables for events, including rentals, labor allocation, and beverage provisions.
• Maintain awareness of inventory levels and quality control to prevent product waste while ordering necessary supplies.

Requirements

• High School Diploma or GED preferred.
• Proven experience in restaurant supervision, fine‑dining table service, or high‑end hospitality leadership.
• Comprehensive knowledge of premium order of service guidelines, proper luxury table settings, and culinary terminology.
• Demonstrated ability to delegate tasks, hold team members accountable, and work autonomously with minimal supervision.
• Excellent oral and written communication skills with the ability to interact graciously with the public and handle high-volume multitasking with poise.
• Motivated, results‑driven, highly organized, and an exceptional problem‑solver with a strong 'win together' team mentality.
• Basic proficiency with MS Office Product Suite and Google Workspace preferred.
• Physical stamina for extended standing, bending, walking the floor, climbing stairs, and lifting up to 35 pounds.
• Willingness to work a flexible schedule tailored to premium retail and hospitality business needs, including evenings, weekends, and holidays.

Benefits

• Opportunity to work in a dynamic fast‑paced environment at a company experiencing growth and transformation.
• Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer.
• Comprehensive benefits package for all eligible full‑time employees (medical, vision, dental).
• Employee discount.

Additional Benefits

• Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits.

Equal Employment Opportunity

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. Saks Global is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. If you are interested in applying and would like to request special assistance or an accommodation, please contact the store.