Restaurant Host - Sports & Social Steel City - Greensburg

Live! Casino & Hotel Maryland; Greensburg (Westmoreland County); On-site; Full time

Job summary

Live! Casino & Hotel Maryland is seeking a Restaurant Host for the Steel City location in Greensburg. This entry-level role involves welcoming guests, assisting with seating arrangements, and ensuring exceptional service in a high-energy casino environment. Ideal candidates will possess strong communication skills and a customer-centric attitude.

Qualifications

• RAMP certified.
• Must be able to read and understand seating charts.
• Basic mathematical skills required.

Responsibilities

• Greet customers upon arrival and assist them with seating.
• Ensure compliance with regulatory controls.
• Manage reservation systems and maintain an accurate waitlist.

Skills

Communication skills

Customer service orientation

Education

High school diploma or equivalent work experience

Job description

Restaurant Host - Sports & Social Steel City - Greensburg

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Restaurant Host - Sports & Social Steel City - Greensburg

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Overview

Function (Scope and Main Purpose of Job)

Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.

Overview

Function (Scope and Main Purpose of Job)

Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities And Duties

• Main duties include greeting customers as they arrive at the facility and thank them for their patronage upon departure.
• Should a party have special needs or request accommodations, the host ensures the group's requirements are met.
• Ensures compliance with all regulatory controls and the State Gaming Agency.
• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the company.
• Performs additional duties as assigned.
• Abides by company and department specific appearance standards.
  
  

Qualifications

Job Requirements (skills, knowledge, and abilities)

• Must be RAMP certified.
• Required to work nights, weekends, and/or holidays.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
  
  

Educational Requirements

• High school diploma or equivalent or equivalent work experience in a high volume, service focused environment.
  
  

Physical Requirements

• Handling, carrying or lifting items weighing up to 20 pounds.
• Must be able to work in a smoke-filled environment.
• Ability to stand for long periods of times without sitting or leaning
• Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
• Use of going up and down 31 stairs multiple times per day and elevators
  
  

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You may occasionally work in an environment where smoking is allowed.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Gambling Facilities and Casinos

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