Restaurant Host - In Room Dining Server

First Hospitality, Inc.; Columbus (OH); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel discount

Paid time off

Professional development

401(k) plan

Teladoc

Dental and Vision plans

Food discounts

Tips on room service

Descripción de la vacante

First Hospitality, Inc. is seeking a friendly Restaurant Host who greets guests, seats them, and coordinates with servers to ensure a smooth dining experience. You will also manage room service deliveries and assist with stock and cleanliness to maintain an inviting restaurant environment.

Evening shifts are typical, with opportunities for growth within the team and brand-aligned guest service excellence.

Formación

• Ability to communicate clearly with guests and team members.
• Positive, welcoming demeanor and professional appearance.
• Ability to adapt to busy service periods.
• Strong guest service orientation and problem solving.

Responsabilidades

• Set up the restaurant and/or lounge area for service.
• Stock all areas with necessary items and manage stock during the shift.
• Provide each guest with a personalized greeting using charisma.
• Seat guests according to requests and restaurant capability.
• Handle phone calls per brand standards, listening and assisting guests.
• Deliver room service orders to guests.
• Maintain cleanliness of restaurant spaces for inviting dining.
• Communicate with staff and management to ensure quality guest experiences.
• Perform additional duties as assigned.

Conocimientos

Guest interaction

Communication

Multitasking

Hospitality mindset

Descripción del empleo

What's in it for you...

• Hotel discount at locations worldwide!
• Paid time off!
• Professional development and promotion opportunities!
• 401(k) available for all associates!
• Teladoc, Dental, and Vision plans effective day one!
• Food discounts!
• Earn tips on room service orders!

About this job...

Restaurant Hosts are often the first smiling face the guest sees when arriving to the restaurant. Responsible for ensuring quick, engaging, and effective communication with guests, the restaurant host plays a critical role in overall guest satisfaction. Restaurant Hosts must maintain communication with restaurant management and servers and seat guests according to preferences and restaurant capability. The Restaurant Host is also responsible for delivering room service orders to guests.

Shifts scheduled for evening shift roughly 4:30PM- 9:00/10:00PM

What you'll be doing...

• Set up the restaurant and/or lounge area for service
• Stock all areas with necessary items, equipment, and tools, and manage stock throughout shift
• Provide each guest an individualized greeting using charisma and stylized communication
• Purposefully navigate and seat each guest with respect to individual requests
• Warmly accept telephone calls consistent with brand standards, thoughtfully listen to each guest inquiry, and provide accurate information or assistance
• Deliver room service orders
• Maintain cleanliness of restaurant spaces to be inviting and accommodating
• Effectively communicate with restaurant staff and management to ensure quality guest experiences and smooth restaurant operation
• Complete additional duties as assigned

Requirements...

• Ability to speak, read, write, and understand primary language(s) used in the workplace
• Able to stand, walk, grasp, bend, and pivot repeatedly
• Able to lift up to 30 pounds frequently
• Open and Flexible availability
• Previous Host and/or In Room Dining experience strongly preferred

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Source: Hospitality Online