Restaurant Host-Carpenter Hall

Hyatt Hotels; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company where you can thrive in a dynamic environment! As a Server, you will play a crucial role in providing exceptional service to guests, ensuring their dining experience is memorable. This role involves taking orders, serving food and beverages, and managing customer needs with care. You will work closely with a dedicated team to maintain high standards of cleanliness and safety while engaging with patrons. If you are passionate about hospitality and eager to grow your skills in a supportive setting, this opportunity is perfect for you!

Qualifications

• Six months of experience in hospitality or service industry.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Serve food and beverages to patrons, ensuring a high level of service.
• Maintain cleanliness and safety in the work area.
• Assist with food preparation and stock service areas.

Skills

Customer Service

Communication Skills

Food and Beverage Knowledge

Math Skills

Education

High School Diploma or GED

Tools

Point of Sale System

Property Management System

Job description

Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role
Reporting to the F&B General Manager, the Server will exceed the expectations of all guests in a multitude of tasks that include but are not limited to taking orders and serving food and beverages to patrons at tables in the dining establishment.

Responsibilities will include:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
• Escort customers to their tables
• Present menus to patrons and answer questions about menu items, making recommendations upon request
• Describe and recommend wines to customers
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
• Inform customers of daily specials
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
• Take orders from patrons for food or beverage
• Must see to each guests’ special needs (i.e. dietary, splitting dishes, paying special attention to children)
• Garnish and decorate dishes in preparation for serving
• Assist with running of food
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems
• Manage order times and informs guests of any delays in service and informs management
• Suggests and describes desserts or coffee at the completion of the guests’ meal
• Prepare checks that itemize and total meal costs and sales taxes and collect payments from customers
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
• Clean tables or counters after patrons have finished dining
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware
• Perform food and beverage preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, brewing coffee, preparing hot or cold drinks, chilling wine
• Stock service areas with supplies such as coffee, food, tableware, and linens
• Fill salt, pepper, sugar, cream, condiment, and napkin containers
• Bring wine selections to tables with appropriate glasses, and pour the wines for customers
• Always ensure open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings

Experience Required

• High School diploma or general education degree (GED)
• Six (6) months related experience in hospitality or service industry
• Must be able to speak, read, write, and understand the primary language(s) of the workplace
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of co-workers and sister property staff
• Ability to understand other computer programs (i.e. Property Management System and Point of Sale)
• Ability to apply concepts of math including addition, subtraction, multiplication, and division, using whole numbers, common fractions, and decimals

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We Welcome You

Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.