Restaurant GM: Lead Service, Profit & People

Paycom - ATS; Hanover (York County); On-site; USD 90,000 - 120,000; Full time

Job summary

Paycom - ATS in Hanover, PA seeks a Restaurant General Manager to lead daily operations, drive customer satisfaction, and ensure compliance with quality and safety standards. The role oversees supervisors and crew, balances financial targets, and maintains an engaging work environment.

The RGM will train staff, manage inventory and scheduling, and strive for continuous improvement in service delivery and guest experience in a fast-paced restaurant setting.

Qualifications

• Delivers Excellence in Customer Service: ensures high standards of service and guest satisfaction.
• Team Leadership: coaches staff, delegates tasks, and leads by example.
• Business Savvy: analyzes data to drive sales and margins.
• Team Development: identifies training needs and mentors employees.
• Restaurant Operations: knowledgeable in food safety, prep, delivery, and standard procedures.
• High school diploma or GED; supervisory experience in a service environment.

Responsibilities

• Drive customer service excellence and ensure adherence to quality standards.
• Analyze sales, labor, inventory, and controllables; take actions to hit margins and growth targets.
• Supervise and develop restaurant staff; manage schedules and staffing plans.
• Maintain facilities and equipment to company standards; ensure safe, compliant operations.
• Oversee HR activities including hiring decisions, training, and performance management.

Skills

Customer service

Team leadership

Business savvy

Team development

Restaurant operations

Education

High school diploma or GED

Job description

Paycom - ATS in Hanover, PA seeks a Restaurant General Manager to lead daily operations, drive customer satisfaction, and ensure compliance with quality and safety standards. The role oversees supervisors and crew, balances financial targets, and maintains an engaging work environment.

The RGM will train staff, manage inventory and scheduling, and strive for continuous improvement in service delivery and guest experience in a fast-paced restaurant setting.