Restaurant GM: Lead Guest Experience & Growth

Serendipity Recruiting; Longview (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Serendipity Recruiting seeks a Restaurant General Manager in Longview, TX to lead daily restaurant operations, drive sales, and ensure guest satisfaction. You will oversee staffing, safety, food quality, and adherence to company standards while delivering strong financial results.

The role requires hands-on leadership, scheduling expertise, and a focus on guest experience, product quality, and compliance with procedures.

Responsibilities

• Build sales through great guest service and high-quality product.
• Schedule management: posting by Friday 5pm, weekly posting by Monday 5pm.
• Work lunch and dinner with a ~55 hour week during peak periods.
• Ensure safety and security of employees and customers.
• Achieve the restaurant’s Annual Operating Plan.
• Maintain safe food handling on every shift.
• Maintain clean, organized restaurant per established systems.
• Purchase food, beverages and supplies; oversee preparation to meet high quality standards.
• Maintain performance, profits and operating standards per company guidelines.
• Utilize Learning Hub to hire, develop and retain top performers.
• Understand equipment and perform preventive maintenance.
• Ensure marketing plans are executed, including Local Store Marketing.
• Provide leadership with enthusiasm and commitment to company objectives.
• Train staff on cash control systems and credit card security.
• Handle administrative requirements and adhere to procedural guidelines.

Job description

Serendipity Recruiting seeks a Restaurant General Manager in Longview, TX to lead daily restaurant operations, drive sales, and ensure guest satisfaction. You will oversee staffing, safety, food quality, and adherence to company standards while delivering strong financial results.

The role requires hands-on leadership, scheduling expertise, and a focus on guest experience, product quality, and compliance with procedures.