Restaurant General Manager- Vince Lombardi's Steakhouse

Hilton Appleton Paper Valley; Appleton (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager for its renowned restaurant. This role involves overseeing daily operations, ensuring exceptional guest service, and maintaining brand standards. The ideal candidate will thrive in a fast-paced environment, possess strong leadership skills, and have a thorough understanding of food and beverage operations. Join a team dedicated to providing memorable dining experiences while enjoying a comprehensive benefits package, including health insurance and paid time off. If you're passionate about hospitality and ready to make an impact, this opportunity is for you.

Benefits

401(k)

Dental Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Room Discounts

Qualifications

• Thorough knowledge of food outlet operations and guest interaction.
• Ability to work under pressure and handle stressful situations.

Responsibilities

• Oversee restaurant operations, ensuring high guest satisfaction.
• Manage staff and maintain outlet profitability through cost control.

Skills

Guest Service

Food Outlet Operations

Stress Management

Customer Interaction

Basic English Proficiency

Education

Food Handler Card

2-3 Years Experience as Food & Beverage Supervisor

Job description

Job Summary

Competitive Salary & Bonus Plan

Vince Lombardi's Steakhouse

General Manager

The purpose of the Restaurant Manager is to oversee, control, and administer a la carte and/or outlets, maintaining and exceeding property Brand Standards in each outlet.

Essential Job Functions

This description summarizes primary responsibilities and qualifications. It does not include all duties or qualifications that may be required now or in the future. The Hotel operates 24/7, so operational demands may require variations in shift days, start times, and hours worked.

1. Ensure each Guest receives outstanding Guest Service by providing a friendly environment, greeting and acknowledging every Guest, maintaining high standards, possessing solid product knowledge, and other components of Guest Service.
2. Ensure Guest Satisfaction Scores meet or exceed goals.
3. Maintain favorable relationships with all associates to foster a positive work environment.
4. Work in a fast-paced, customer service-oriented environment; perform duties under pressure and meet deadlines.
5. Attend BEO, Staff, and Food & Beverage Meetings.
6. Analyze and monitor daily operation reports, financial statements, and labor costs.
7. Perform special projects as necessary for the General Manager and/or Food and Beverage Director.
8. Handle planning and execution of hotel-sponsored events.
9. Taste food and beverage products to ensure quality and consistency.
10. Market ideas and promotions within the F&B Department.
11. Monitor F&B POS systems; assist in cashier procedures.
12. Perform duties of associates when business demands.
13. Handle Manager on Duty responsibilities as required.
14. Control customer flow and interaction between front and back-of-house during service.
15. Ensure team members maintain brand standards and high customer service levels.
16. Handle customer inquiries professionally.
17. Maintain outlet scheduling and payroll.
18. Conduct pre-shift and departmental meetings to communicate pertinent information.
19. Coordinate with other departments and participate in marketing efforts, menu creation, and food trend surveys.
20. Monitor product quality and guest satisfaction; ensure food is consistent and appealing.
21. Maintain outlet profitability by controlling costs, inventory, and equipment maintenance.
22. Support F&B operations, supervise other areas if needed, and handle special projects and promotions.
23. Ensure a clean and safe environment, adhering to safety policies and procedures.
24. Maintain personal appearance standards as outlined in the team member handbook.
25. Perform any related duties as requested by the manager and assist other restaurant personnel when needed.

Knowledge, Skills & Abilities

• Thorough knowledge of food outlet operations, including food and beverage, supervision, service techniques, and guest interaction.
• Knowledge of liquor regulations related to serving alcohol to minors and intoxicated guests.
• Hold or be in the process of obtaining a current Food Handler Card.
• Ability to work under pressure and handle stressful situations during busy periods.
• Knowledge of proper table settings and service ware.
• Basic English proficiency to understand inquiries and communicate instructions.
• Ability to interpret and apply written product labeling instructions.
• Ability to remember, recite, and promote menu items.
• Operate beverage equipment, e.g., coffee maker.
• Minimum 2-3 years experience as a Food & Beverage Supervisor in a similar-sized property, with product and equipment knowledge.

Physical Demands

• Transport up to 30 lbs. continuously throughout shifts.
• Lifting up to 30 pounds maximum.
• Constant standing and walking; frequent twisting, bending, reaching, talking, hearing, seeing, and smiling.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room discounts
• Employee food and beverage discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Driftwood Hospitality