Restaurant General Manager - Seaglass Restaurant

Omni Amelia Island Resort & Spa; Florida; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Restaurant Manager for their Seaglass Restaurant. This role involves overseeing operations, ensuring exceptional food and beverage service, and leading a dedicated team. The ideal candidate will bring strong leadership skills and a passion for customer satisfaction, contributing to a vibrant dining atmosphere. Join a team that values respect and empowerment, where your contributions will enhance the guest experience and promote a culture of excellence in service. If you thrive in a fast-paced environment and have a flair for hospitality, this opportunity is perfect for you.

Qualifications

• Previous experience in a restaurant management role is essential.
• Must be flexible with scheduling, including evenings and weekends.

Responsibilities

• Oversee the Seaglass Restaurant operations ensuring top-notch service.
• Conduct daily meetings with staff and manage the dining experience.
• Monitor guest satisfaction and handle complaints effectively.

Skills

Leadership

Customer Service

Food and Beverage Standards

Complaint Resolution

Scheduling

Education

Bachelor's Degree

Job description

Overview

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

Seaglass Restaurant Manager is responsible for overseeing the Seaglass Lobby Lounge and ensuring the highest level of Food and Beverage service. Will facilitate training and supervision of all Seaglass Staff. Will deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Must have previous leadership experience in a similar environment.

Responsibilities

• To consistently ensure the maximum guest satisfaction while dining in the restaurant.
• Conduct pre-meal meetings with service staff on a daily basis.
• Supervise the floor during operation.
• Ensure that service personnel follow service protocol including steps of service.
• Monitor timing of guest experience.
• Handle all complaints to the guests' satisfaction.
• Maintain a consistently smooth running operation.
• Create the Front of the House staff weekly schedule.
• Ensure Kitchen, stewarding and cashier staff are on duty as scheduled.
• Ensure the side-stations are fully stocked with equipment.
• Complete and check all side-work by the manager.
• Ensure beverage machines are functioning properly.
• Ensure station rotation in seating.
• Assist in seating or service of guests as necessary.
• Coordinate all functions in the dining room during service.
• Monitor productivity of service staff.
• Monitor and critique the quality and consistency of the food product.
• Ensure special boards and/or descriptions are posted accurately.
• Continuously check food quality and presentation coming from the kitchen.
• Maintain food displays during service.
• Monitor guest satisfaction and comments regarding food and service.
• Be familiar with clients to ensure constant recognition of all repeat guests.
• Review reservations daily and check against the VIP list from the front desk.
• Handle all special attention details properly.
• Maintain the physical atmosphere and cleanliness of the restaurant.
• Ensure staff uniforms and appearances meet specifications.
• Ensure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
• Inspect all menus daily by the hostess.
• Ensure all equipment is in good condition and clean.
• Maintain work areas neat, orderly and clean.
• Adjust all lights and music appropriately for each meal period.
• Contribute to the profitability of the restaurant through cost control effectiveness.
• Perform positive up-selling techniques with service staff.
• Expedite table turnover and table resetting. Implement sales promotions and merchandising programs.
• Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
• Know and adhere to all company policies and procedures.
• Be familiar with and enforce all policies related to liquor liability laws.
• Perform any and all other duties assigned and/or required by management.

Qualifications

• Bachelor's Degree preferred
• Previous Restaurant General Manager Experience required
• Flexible schedule including evenings, weekends, and holidays
• Understanding of financial statements and labor productivity

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement