Restaurant General Manager | Seaglass Restaurant

Omni Hotels & Resorts; Florida; On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Restaurant Manager to lead the Seaglass Lobby Lounge. This role involves overseeing service staff, ensuring guest satisfaction, and maintaining high standards of food and beverage service. The ideal candidate will have previous leadership experience in a restaurant environment and a passion for delivering exceptional service. Join a vibrant team at a luxurious resort where your contributions will enhance the guest experience and foster a culture of respect and empowerment. This is an exciting opportunity to make a significant impact in a beautiful setting.

Qualifications

• Proven leadership experience in a restaurant environment is essential.
• Understanding of financial statements and labor productivity is required.

Responsibilities

• Oversee the Seaglass Lobby Lounge and ensure exceptional service.
• Conduct daily pre-meal meetings with service staff for effective communication.
• Monitor guest satisfaction and ensure smooth restaurant operations.

Skills

Leadership

Customer Service

Food and Beverage Knowledge

Conflict Resolution

Upselling Techniques

Education

Bachelor’s Degree

Job description

Overview

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

Seaglass Restaurant Manager is responsible for overseeing the Seaglass Lobby Lounge and ensuring the highest level of Food and Beverage service. Will facilitate training and supervision of all Seaglass Staff. Will deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Must have previous leadership experience in similar environment.

Responsibilities

• To consistently ensure the maximum guest satisfaction while dining in the restaurant.
• Pre-meal meeting conducted with service staff on a daily basis.
• Supervision of floor during operation.
• Ensure that service personnel follow service protocol including steps of service.
• Monitor timing of guest experience.
• Handle all complaints to the guests' satisfaction.
• Maintain a consistently smooth running operation.
• Make the Front of the House staff weekly schedule.
• Ensure Kitchen, stewarding and cashier staff are on duty as scheduled.
• Ensure the side-stations are fully stocked with equipment.
• All side-work complete and checked out by the manager.
• Ensure beverage machines are functioning properly.
• Ensure station rotation in seating.
• Assist in seating or service of guests as necessary.
• Coordinate all functions in dining room during service.
• Monitor productivity of service staff.
• Monitor and critique the quality and consistency of the food product.
• Ensure special boards and/or descriptions are posted accurately.
• Continuously check food quality and presentation coming from kitchen.
• Maintain food displays during service.
• Monitor guest satisfaction and comments regarding food and service.
• Be familiar with clients to ensure recognition of all repeat guests.
• Review reservations on a daily basis and check against the VIP list from the front desk.
• Ensure all special attention details are handled properly.
• Maintain the physical atmosphere and cleanliness of the restaurant.
• Ensure the staff’s uniforms and appearances meet specifications.
• Ensure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
• Ensure all menus are inspected daily by hostess.
• Ensure all equipment is in good condition and clean.
• Ensure work areas are maintained neat, orderly and clean.
• Adjust all lights and music appropriately for each meal period.
• Contribute to the profitability of the restaurant through cost control effectiveness.
• Constantly perform positive up-selling techniques with service staff.
• Expedite table turnover and table resetting. Implement sales promotions and merchandising programs.
• Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
• Know and adhere to all company policies and procedures.
• Be familiar with and enforce all policies related to liquor liability laws.
• Perform any and all other duties assigned and/or required by management.

Qualifications

• Bachelor’s Degree preferred
• Previous Restaurant General Manager Experience required
• Flexible schedule including evenings, weekends, and holidays
• Understanding of financial statements and labor productivity