Restaurant General Manager, Peacock Alley - Waldorf Astoria New York

Hilton; New York (NY); On-site; USD 115,000 - 130,000; Full time

Job summary

An established industry player is seeking a Restaurant General Manager to lead operations at a prestigious location. This role involves overseeing a dynamic team, ensuring exceptional service, and maximizing profitability. The ideal candidate will have a strong background in upscale dining and a passion for creating memorable guest experiences. With a focus on leadership and operational excellence, this position offers the opportunity to shape a luxurious dining environment that reflects the rich heritage of its location. Join a team committed to delivering outstanding service and innovation in the hospitality sector.

Qualifications

• Exceptional leader with a passion for extraordinary guest experiences.
• Experienced in upscale restaurant operations and team development.

Responsibilities

• Oversee day-to-day operations of the restaurant and ensure guest satisfaction.
• Monitor team performance and conduct evaluations for professional development.
• Implement marketing strategies and ensure compliance with health standards.

Skills

Restaurant Management

Team Leadership

Financial Performance

Customer Service

Beverage Knowledge

Union Management

Education

5+ years of management experience

Experience in upscale dining

Michelin Star experience

Tools

Open Table

Job description

After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking a Restaurant General Manager to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

In this role, you will be overseeing the day-to-day operations of Peacock Alley, reporting to the Director of Food & Beverage, directly overseeing 1 Restaurant Assistant General Manager, 3 Assistant Restaurant Managers, and 30 Front of House Team Members.

Named after the passageway once used by patrons of the original Waldorf Astoria, Peacock Alley returns as a modern evocation of its stories past. Bespoke menus unfold from breakfast to dinner, while libations pay homage to the revered traditions of the world's greatest cocktail bars.

The ideal candidate must be an exceptional leader with a passion for creating extraordinary experiences, a talent for training and developing others, and experienced in all aspects of restaurant operations (ex. financial performance, social media reputation, local market capture, and employee relations). At least 3-5 years of restaurant management experience in an upscale dining environment is required. Experience in a luxurious cocktail environment, strong beverage knowledge, and managing a unionized work environment is preferred.

**Classification:** Full-Time

**Shift:** Various – must be available weekdays, weekends, and holidays.

**Pay Rate:** The annual salary range for this role is $115,000 - $130,000 and is based on applicable and specialized experience and location.

**What will I be doing?**

As a **Restaurant General Manager**, you would be responsible for directing and administering the activities and services of LexYard in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

**Specifically, you would be responsible for performing the following tasks to the highest standards:**

1. Plan and direct all aspects of restaurant operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
2. Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations, and delivering recognition and reward.
3. Create and maintain customer database and partner with Sales and Marketing/Public Relations on marketing strategy.
4. Maximize efficiency technology system(s) (i.e. Open Table).
5. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
6. Ensure compliance with health, safety, sanitation and alcohol awareness standards.
7. Initiate and implement up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue, including, but not limited to, creating new menus and cross-selling products and services hotel-wide.
8. Recruit, interview and train team members.

**The following outlines the required qualifications for the Restaurant General Manager:**

1. Prior Restaurant Management experience in an upscale fine dining environment.
2. Prior experience at a Michelin Star restaurant.
3. Significant experience managing a unionized or organized workforce.
4. No less than 5 years of substantial work experience at the level of General Manager.

**It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:**

1. Prior Restaurant Management experience in a Forbes 5-Star hotel or equivalent.
2. Committed to delivering high levels of customer service.
3. High level of IT proficiency.

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

1. Hospitality - We're passionate about delivering exceptional guest experiences.
2. Integrity - We do the right thing, all the time.
3. Leadership - We're leaders in our industry and in our communities.
4. Teamwork - We're team players in everything we do.
5. Ownership - We're the owners of our actions and decisions.
6. Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

1. Quality
2. Productivity
3. Dependability
4. Customer Focus
5. Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision