Restaurant General Manager: Lead Ops & Guest Experience

Hunter Super Techs - TurnPoint; Fairview Heights, Northern (IL, KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Paid training

Vision insurance

Job summary

McAlister's Deli Franchise in Illinois is seeking a General Manager to drive restaurant operations, guest experience, and profitability. You will direct daily activities, supervise Assistant Managers and Team Members, and ensure compliance with brand standards.

This role requires strong leadership, excellent communication, and the ability to manage labor, inventory, and budgets while maintaining food quality, safety, and service excellence.

Qualifications

• Professional oral and written communication skills.
• Organization and time management skills.
• Works well under pressure.
• Can effectively solve problems.
• Able to take and give direction.
• Can be flexible as needs dictate.
• Works well with other people in a team environment.
• Service driven.
• Excellent attendance and willingness to be flexible based on business needs.
• Must have the ability to work all shifts when the restaurant is open.

Responsibilities

• Directs operations to ensure a positive guest experience and profitability.
• Supervises Assistant Managers and Team Members and maintains high morale.
• Monitors labor, inventory, and budget to stay within targets.
• Maintains food quality, safety, and sanitation standards.
• Promotes brand standards and guest relations.
• Develops and executes advertising and promotional campaigns.
• Ensures compliance with cash control policies and procedures.
• Coordinates repairs, maintenance, and vendor contracts as needed.

Skills

Communication

Organization

Time management

Problem solving

Team player

Flexibility

Attendance

Job description

McAlister's Deli Franchise in Illinois is seeking a General Manager to drive restaurant operations, guest experience, and profitability. You will direct daily activities, supervise Assistant Managers and Team Members, and ensure compliance with brand standards.

This role requires strong leadership, excellent communication, and the ability to manage labor, inventory, and budgets while maintaining food quality, safety, and service excellence.