Restaurant General Manager — Drive Growth & Team Culture

America's Pizza Company, LLC; Springfield (MA); On-site; USD 85,000 - 105,000; Full time

Job summary

Pizza Hut Restaurant General Manager (RGM) in Springfield, MA, reports to the District Manager and drives financial and operational performance for the store. You will empower and engage your team to grow daily while creating a culture aligned with Tasty Hut, LLC core values and ensuring operational excellence.

Responsibilities include overseeing all staff, hiring and training, maintaining customer service standards, and enforcing Pizza Hut service principles.

Qualifications

• Be A Customer Maniac! - All Roles
• Lead On! Shift Leader
• MSM Course 10
• Proficient at Microsoft Office
• Lead On! General Manager and Computer basics
• Reliable Transportation
• Communicate, Give Feedback
• Valid Driver's License and Car Insurance Required
• Adhere to GM Schedule Requirements (Peak Hours)
• Motor Vehicle Record Check

Responsibilities

• Oversee All Staff and Operations in Your Restaurant with an Entrepreneurial Mindset
• Hire, Train, Build a Bench of Shift Leaders and Team Members in Restaurant
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
• Maintain Excellent Customer Service Standards
• Enforce and Follow Pizza Hut Service Principals
• Deliver it Fast, Make Food We are Proud to Service, Service with a Smile
• Responsible for Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Teams Members Have the Tools and Knowledge Necessary for Success
• Partner with Field Marketing Manager and Director of Field Compliance to Grow Sales and Partner with Community
• Develop a Store Team that Has High Customer Satisfaction Results
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
• Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE
• Work with District Manager to Keep Facility Up to Standard and in Good Repair
• Responsible for Restaurant P&L Management
• Evaluate and Improve Operational and Financial Performance of Restaurant
• Communicate Company Initiatives and Programs to Restaurant Teams
• Own the Career Development and Performance Management Process for Restaurant Team (MSM)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Store Teams
• Compliant with All Laws and Regulations
• Ensures a Safe Work Environment is Provided in Restaurant
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Demonstrate Trade Area Knowledge
• Manage and Maintain Positive Vendor Relationships
• Brand Steward for Pizza Hut Brand
• Maintain Restaurant Calendar
• Manages and adheres to Tasty Hut, LLC Handbook and Policies
• Effectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant Team
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Skills

Shift Leadership

MSM Course 10

Microsoft Office Proficiency

GM Schedule Requirements

Education

Serv Safe Certified

Job description

Pizza Hut Restaurant General Manager (RGM) in Springfield, MA, reports to the District Manager and drives financial and operational performance for the store. You will empower and engage your team to grow daily while creating a culture aligned with Tasty Hut, LLC core values and ensuring operational excellence.

Responsibilities include overseeing all staff, hiring and training, maintaining customer service standards, and enforcing Pizza Hut service principles.