Restaurant General Manager - David's - Maryland

hub-livech; Maryland; On-site; USD 82,000 - 113,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Paid time off

Job summary

Live! Casino & Hotel is seeking a Restaurant General Manager to lead daily restaurant operations, inspire teams, and uphold service and culinary excellence. You will collaborate with culinary and front-of-house teams to deliver an outstanding hospitality experience while driving operational and financial performance.

You will guide staff, monitor budgeting and P&L aspects, and ensure compliance with health, safety, and gaming regulations in a fast-paced casino setting.

Qualifications

• High school diploma or GED required; 4-year degree preferred.
• 5-7 years of restaurant management and supervision experience.
• Must be alcohol awareness certified.
• Flexible schedule; extended hours may be required.
• Must obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.

Responsibilities

• Create a strong partnership with culinary and front-of-house staff to ensure exceptional guest service and food quality.
• Maintain open communication with staff and foster team spirit.
• Ensure proper equipment maintenance and cleanliness that exceeds expectations.
• Supervise and assist in guest service training for all team members.
• Manage quality control of service and timeliness of food and beverage orders.
• Evaluate guest trends, needs, and feedback and respond accordingly.
• Assist with development of marketing strategies to drive visitation and guest loyalty.
• Support venue awareness through social media channels.
• Ensure compliance with food, alcohol, and gaming regulations.

Skills

POS systems

Team leadership

Budgeting

Beverage knowledge

Communication

Problem solving

Education

High school diploma / GED

4-year degree preferred

Tools

Micros

Aloha

Job description

Min Compensation

USD $82,129.00/Yr.

Max Compensation

USD $113,281.00/Yr.

Overview

Why We Need Your Talents:

The Restaurant General Manager plays a pivotal leadership role in delivering the exceptional dining experience that defines the Live! brand. Your ability to oversee daily restaurant operations, guide and inspire team members, uphold service and culinary excellence, and ensure strict compliance with company policies and regulatory standards directly contributes to the restaurant’s success. Through strong collaboration with both the culinary and front-of-house teams, a passion for outstanding hospitality, and a commitment to operational and financial performance, you help create a vibrant, welcoming, and high-quality environment where guests feel valued and team members can thrive.

Responsibilities

Where You’ll Make an Impact:

• Create a strong partnership with the culinary and front of house staff to ensure exceptional guest service, consistent dish presentation, and exceptional food quality.
• Maintaining open communication with staff and fostering a team spirit.
• Work closely with the servers/hostesses and culinary staff to ensure that all equipment is properly maintained, and that cleanliness exceeds expectations.
• Supervises and assists in guest service training for all Team Members.
• Manage quality control of the service and timeliness of food & alcohol orders.
• Evaluate and respond to guest trends, needs, issues, and comments.
• Assists with the development of marketing strategies to drive new visitation, guest loyalty and VIP player and Host driven events.
• Helps create venue awareness through social media channels.
• Stays abreast of competitive techniques and strives for continuous improvement.
• Ensures that the outlet’s physical appearance/FFE is maintained in exceptional condition.
• Ensures compliance with all regulations associated with food, alcohol, and gaming.
• Coordinates with the culinary team and purchasing to ensure that the outlet maintains appropriate beverage/food inventories.
• Optimizes the controlling the cost of labor, food, and beverage.
• Perform continuous process improvement for enhancing guests’ amenities for the venue and support of gaming pit areas and retail opportunities.
• Other duties as assigned.

Skills to Help You Succeed:

• Flexible work schedule.
• Knowledge and experience in POS systems such as Micros, Aloha.
• Knowledge of budgeting, P&L review, percentages, variances, etc.
• Have general beverage knowledge of spirits, wine, beer, and cordials.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to:
  • Analyze and interpret operation results.
  • Solve complex problems.
  • Perform assigned duties under pressure.
  • Accuracy in completing assigned duties in a timely manner.
• Knowledge of sanitation laws and health regulations and applicable OSHA regulations.

Qualifications

Must-Haves:

• High School Diploma or General Education Degree required; 4-year degree in related fields preferred.
• 5-7 years experience in restaurant management and supervision.
• Must be certified in alcohol awareness
• Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
• Must be able to obtain and maintain a valid gaming license as determined by theState Gaming Control Agency.

Physical Requirements:

• Ability to work long hours
• Ability to stand for long periods of time without sitting or leaning
• Ability to climb stairs multiple times daily
• Use of stairs and elevators
• Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to climb, bend, stretch, twist, or reach with your body and arms
• Ability to work under variable temperatures and noise levels

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.