Restaurant General Manager, Bar 32 - Hilton Cleveland Downtown

Hilton Worldwide, Inc.; Cleveland (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

A leading hospitality company, Hilton, seeks a Restaurant General Manager for Bar 32 in Cleveland. This role focuses on directing restaurant operations and ensuring exceptional guest service while managing a high-performing team in a fast-paced environment. Ideal candidates should demonstrate strong leadership and customer service skills to enhance guest experiences.

Benefits

Go Hilton travel program

Access to pay via DailyPay

Employee stock purchase program

Maternity and parental leave

Debt-Free Education program

Flexible shifts

Comprehensive Health Insurance

Mental health resources

Best-in-Class Paid Time Off

401K plan and company match

Qualifications

• Progressive career growth within the hospitality industry.
• Hands-on approach to leadership.
• Experience in high-volume atmosphere.

Responsibilities

• Direct and administer activities and services of Bar32.
• Plan and direct restaurant operations including guest service standards.
• Monitor and develop team performance.

Skills

Leadership

Customer Focus

Service Standards

Team Development

Crisis Management

Job description

Job Description - Restaurant General Manager, Bar 32 - Hilton Cleveland Downtown (HOT0BPUR)

Job Description

Restaurant General Manager, Bar 32 - Hilton Cleveland Downtown (

Job Number:

HOT0BPUR )

Work Locations

Work Locations

: Hilton Cleveland Downtown 100 Lakeside Ave E Cleveland 44113

The Hilton Cleveland Downtown is looking for a Restaurant General Manager to join our team at Bar 32!

This is a fantastic opportunity to grow and advance your career along side our award-winning team!

The ideal candidate will:

• Exhibit progressive career growth within the hospitality industry
• Have a hands-on approach to leadership that actively engages and empowers their team to excel
• Have previous experience in a high-volume atmosphere, with the ability to thrive under pressure
• Be passionately driven to maintain exceptional service standards and craft memorable guest experiences

This is aFull-Timeposition, candidates will need full availability including: nights, weekends and holidays.

Growing and developing our team into the future leaders of the hospitality world is engrained in our culture. We are excited to provide you with the experience and knowledge that will continue to excel your career!

...Interested? Apply to join our team today!

As aRestaurant General Manager, you would be responsible for directing and administering the activities and services of Bar32 in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Plan and direct all aspects of restaurant operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward
• Create and maintain customer database and partner with Sales and Marketing/Public Relations on marketing strategy
• Maximize efficiency technology system(s) (i.e. Open Table)
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with health, safety, sanitation and alcohol awareness standards
• Initiate and implement up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue, including, but not limited to, creating new menus and cross-selling products and services hotel-wide
• Recruit, interview and train team members

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

**Available benefits may vary depending upon property-specific terms and conditions of employment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!