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A leading brewery is seeking a General Manager to oversee operations and ensure exceptional customer satisfaction. The role includes managing both front and back house operations, developing staff, and optimizing financial performance. Successful candidates will have a strong background in hospitality management and be skilled in maintaining quality service and operational efficiency.
PURPOSE AND PERFORMANCE GOALS:
Plan and manage the operations areas of 7 Hills to achieve customer (guests, team members, managers and owners) satisfaction and quality of service while meeting/exceeding financial goals.
Position is responsible for short and long term planning and day-to-day operations of the front and back of the house. Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: culinary, restaurant, banquet, retail, entertainment and events by promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Participates in total Brew Pub Management and works closely as a liaison with the 7 Hills Brewing Co. owner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential duties and responsibilities include the following:
SUPERVISORY RESPONSIBILITIES:
Directly supervises FOH Managers, Supervisors and Kitchen staff as needed. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring and training team members, planning, assigning and directing work, appraising performance, rewarding and disciplining team members, addressing complaints and resolving problems while maintaining a continuous open door policy to answer team member questions needing immediate attention.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are respresentivite of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
EDUCATION AND/OR EXPERIENCE
A four-year college degree or equivalent in education/experience. 3-4 years of experience in the food & beverage, brewing, culinary, or related professional area.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of 7 Hills guests and team members of the organization.
MATHEMATICAL SKILLS
Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability of to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and handle a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must possess the ability to use appropriate judgments as it pertains to the managerial duties of the position.
CERTIFICATES, LICENSES, REGISTRATIONS
Food handling and sanitation certificate. Responsible alcohol sales and service certification such as the T.I.P.S. Certification or an equivalent program. Additional beer service and handling certifications preferred.
PHYSICAL DEMANDS
Practice written safety standards and rules at all times. The physical demands described here are representatives of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand; walk; use both hands to handle, finger, or feel; reach with hands and arms; talk or hear; and taste or smell. The team member is occasionally required to sit. The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
HOURS OF WORK
Due to the business demands of the brew pub hospitality industry, and the fact that 7 Hills Brewing Co. is open for business for a minimum of 10 hours per day, 7 days a week, any team member may be required to work rotating shifts, including weekends, morning shifts, swing shifts, holidays, and evening shifts. General Managers are required to work a minimum of 45 hours per work and be accessible by phone or email when not at 7 Hills.