Restaurant General Manager

Rackson Restaurants; Trenton (NJ); On-site; USD 48,000 - 65,000; Full time

Job summary

Rackson Restaurants is seeking a Restaurant General Manager to oversee operations in Trenton, NJ. This role involves staff management, customer service, and financial oversight, ensuring a smooth operation while driving growth. Successful candidates will demonstrate strong leadership and operational skills within a dynamic team environment, supported by a competitive salary and benefits.

Benefits

Competitive salary and bonus program

401(k) with company match

Medical, dental, and vision insurance

Paid time off

Ongoing career and leadership development

Scholarship opportunities

People-first culture

Authentic, values-based leadership

Qualifications

• Experience as Assistant Manager / General Manager in customer service environment.
• Strong leadership skills and ability to handle confidential information.
• Knowledge of Food & Beverage performance metrics and food safety procedures.

Responsibilities

• Oversees all aspects of restaurant operations, including staff management and financial performance.
• Trains employees, ensuring compliance with brand standards and labor laws.
• Analyzes operational and financial performance, implementing action plans for growth.

Skills

Leadership

Communication

Customer Service

Problem Solving

Teamwork

Education

High school diploma or equivalent

Job description

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Join to apply for the Restaurant General Manager role at Rackson Restaurants.

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Restaurant General Manager

Salary: $48,000 - $65,000 per year

Reports to: Area Coach

The Restaurant General Manager (RGM) is responsible for overseeing all aspects of restaurant operations, including staff management, customer service, and financial performance, ensuring the smooth operations of the store. They ensure all employees provide exceptional service, prepare and package food with care, and engage with guests, co-workers, and managers respectfully and proactively. The RGM works hands-on as needed, partners with the above-store team to execute the business plan, and leads by example to develop talent within the team. Importantly, the GM works to optimize operational efficiency and profitability, and enhance the guest experience while driving business growth.

Essential functions include, but are not limited to:

• Supervises and trains restaurant-level employees, ensuring compliance with brand standards and labor laws.
• Manages staffing levels, recruits talent, and develops internal candidates for management positions.
• Treats employees with respect, recognizes their contributions, and holds them accountable for delivering excellent service and food quality.
• Maintains brand image through cleanliness, maintenance, and adherence to food safety requirements.
• Analyzes operational and financial performance, identifies trends, and implements action plans for long-term sales growth.
• Ensures all cash handling procedures are followed within the store.
• Considers cost/benefit impact of financial decisions, monitors costs, and adheres to budget goals.
• Demonstrates self-awareness, motivates others, and fosters a supportive environment for team members.
• Plans and executes shift operations efficiently, emphasizing cost control and teamwork.
• Leads with empathy and fairness, identifying and developing talent for future roles.
• Coordinates restaurant operations, including staffing, inventory management, and administrative duties.
• Focuses on continuous improvement, reviews practices, and resolves guest concerns promptly.
• Interacts with guests, responds to inquiries and complaints, ensuring positive resolution and guest recovery.
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.
• Ensures adherence to brand standards for service, food quality, and safety.
• Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members.
• Other duties as assigned.

What Will Make You Successful:

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Communication in English is required; Spanish comprehension is helpful. Fundamental skills include reading, writing, math, and computer/POS skills.
• Previous experience as an Assistant Manager / General Manager in a customer service environment with P&L experience.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems.
• Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of all key food handling/food safety procedures.
• Ability to display a positive attitude and a genuine desire to serve others.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self-motivated and action-oriented.
• Attitude that embraces learning.
• Willing to admit mistakes, take accountability, and fix issues.
• Prompt and reliable attendance on shifts.
• Must have reliable transportation and be available to work various days/times including weekends, evenings, and holidays.
• Able to work a minimum of 50 hours per week.
• Physical requirements include lifting up to 50 pounds, standing for long periods, frequent bending, reaching, and exposure to fluctuating temperatures.

What You Can Expect From Us:

• Competitive salary and bonus program.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Paid time off.
• Ongoing career and leadership development.
• Scholarship opportunities.
• People-first culture.
• Authentic, values-based leadership.

About the Company:

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!