Restaurant General Manager

Hospitality Restaurant Group; Pittsfield (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Job summary

Hospitality Restaurant Group is seeking a Restaurant General Manager for a Taco Bell franchise in Pittsfield, MA. You will lead day-to-day operations, oversee staff including interviews, hiring and training, and drive financial performance while maintaining top product quality and service.

The role requires a hands-on leader who can manage payroll, ensure safety and compliance, and resolve customer issues quickly and professionally.

Qualifications

• Strong leadership and people-management skills.
• Proven track record of delivering customer service excellence.
• Experience with P&L accounting and financial oversight.
• Excellent written and verbal communication abilities.
• Ability to motivate staff and drive performance.

Responsibilities

• Oversee daily restaurant operations and staff performance.
• Ensure safety, cleanliness, and food quality standards.
• Address customer complaints promptly and professionally.
• Enforce cash handling, security, inventory and labor policies.
• Manage HR issues including disciplinary actions and terminations.
• Foster an entrepreneurial ownership mindset for the restaurant.
• Coordinate payroll and hours reporting with home office.

Skills

Leadership

Customer service

P&L accountability

Communication

Team management

Ownership mindset

Job description

Description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Our Restaurant General Manager (RGM) will take hands-on responsibility for the day-to-day operations of your assigned Taco Bell restaurant, working closely with your Assistant Managers and Shift Managers. You will maintain initiatives in the areas of interviewing, hiring and training staff, conducting performance reviews, overseeing and optimizing financials for your restaurant, and ensuring the highest levels of product quality and customer service.

Benefits

• 401(k) with company matching
• Paid time off
• Bonus eligible position
• Dental insurance
• Health insurance
• Vision insurance

Role:

• Ensuring all staff members complete all assigned duties and serve safe, quality food in a friendly manner
• Ensuring that the restaurant is a safe place for Team Members to work and customers to visit
• Addressing and resolving customer complaints quickly and professionally
• Following all cash, security, inventory and labor policies and procedures and ensuring that staff members do the same
• Handling difficult HR issues as they arise, including disciplinary write-ups and terminations
• Taking an entrepreneurial “ownership” approach to the management of your restaurant
• Ensuring that payroll is running smoothly and that all hours are correctly recorded and communicating with the payroll department at our home office

Requirements

The ideal candidate for Restaurant General Manager position will possess:

• Self-motivated, ambitious and outgoing
• Excellent team-based leadership skills
• Excellent customer service, verbal and written communication skills
• Proven track record of P&L accountability
• Ability to lead by example and to convey a sense of urgency to staff members concerning all aspects of the business
• Basic computer proficiency, particularly email and laptop
• Background checks are run on all management employees
• Must have a reliable transportation