Restaurant General Manager

Smashburger | Arizona; Mesa (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Quarterly Bonus

Referral bonus eligibility

Free meal per shift

Paid time off

Medical, Dental, and Vision

401K match

Flexible schedules

Employee Assistance Program

Fast track for career opportunities

Uniform provided

Job summary

Smashburger is seeking a Restaurant General Manager to oversee daily restaurant operations and performance at our Mesa location. You will lead Restaurant Managers, Shift Leaders, and front-line staff, ensuring high standards of service, training, and onboarding while maintaining policies, food safety, and guest satisfaction.

You will drive labor and cost controls, manage inventory, and help grow sales through scheduling, community engagement, and local marketing initiatives.

Qualifications

• 1–2 years of Restaurant General Manager experience in restaurants.
• Must be flexible to work nights, weekends, and holidays.
• Excellent communication and people-management skills.

Responsibilities

• Lead and develop Restaurant Managers, Shift Leaders, and team members.
• Oversee staffing, scheduling, onboarding, training, and policy compliance.
• Deliver exceptional guest experiences and resolve guest concerns promptly.
• Manage labor, inventory, and operating costs to improve financial performance.
• Drive local marketing initiatives and community engagement.

Skills

Restaurant GM experience

Job description

At Smashburger,we don’t just make burgers-we create crave-worthy moments that keep guestscoming back for more. We’re driven by a shared commitment to excellence,working as one team and taking bold action to deliver unforgettableexperiences. Here, you’ll be part of a group that works hard and genuinelycares - where passion and dedication matter just as much as skill. AtSmashburger, we live by our values:

Taste Obsessed - Bring flavorinto every shift

Premium Experience - Lead Boldly.Deliver Flawlessly

Stay Hungry - Literally &Figuratively

One Team! One Smash! - Smash Together

Do What’s Right - Act with honestyand consistency.

If this sounds like your kind of place, we’d love to haveyou on the team!

The Role

This role supports the Director of Operations/DistrictManager by overseeing the daily operations and performance of the restaurantlocation. Responsibilities include leading and developing Restaurant Managers,Shift Leaders, and team members while fostering a positive work environment andbuilding future leaders. The position ensures proper staffing, training, andonboarding, manages employee performance and relations, and maintainscompliance with company policies, food safety, and operational standards. Additionally,the role focuses on delivering excellent guest experiences, resolving customerconcerns, managing financial performance such as labor, inventory, andoperating costs, and driving sales through effective scheduling, communityengagement, and local marketing initiatives.

What You’ll Do

• Lead and develop Restaurant Managers, Shift Leaders, and teammembers while fostering a positive, high-performance work environment andbuilding future leaders.
• Oversee restaurant operations including staffing, scheduling,onboarding, training, and ensuring teams follow company policies, foodsafety standards, and operational procedures.
• Deliver an exceptional guest experience by modeling servicestandards, monitoring satisfaction metrics, and resolving guest concernsquickly and effectively.
• Manage financial performance by controlling labor, inventory, costof goods, and operating expenses while adjusting staffing and operationsbased on sales trends.
• Drive restaurant success through strong team communication,community engagement, local marketing initiatives, and continuousimprovement of operational performance.

What It Takes

• 1-2 years of Restaurant General Manager experience in restaurants
• Flexible to work nights, weekends, and holidays
• Follow Smashburger uniform standards
• Ability to follow all guidelines and procedures set forth bySmashburger, local, state, and federal employment regulations
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written and verbal, toeffectively communicate with restaurant management, front line employeesand corporate support teams
• People management skills to effectively select, assess,coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency, and organizational skills

Why You’ll Love It Here

• High-Impact Role: Your leadership will shape the future ofSmashburger and drive our success.
• Culture of Growth: We believe in leveling up—for our guests, ourteam, and ourselves.
• Work with Passionate People: Our team is all-in, committed toexcellence, and ready to smash barriers together.
• Competitive Compensation & Perks: Because we value top talentwho bring their A-game every day.
• Better Benefits:Build a better experience foryou!
  • Quarterly Bonus
  • Get Paid $ to Refer your Friends*
  • RGMs, RMs, & SLs are entitled to one (1) freemeal each shift they work *
  • Paid time off - vacation and sick*
  • Medical, Dental and Vision Options*
  • 401K match (21 and older)
  • Flexible schedules in a fun, family friendly, teamenvironment
  • Employee Assistance Program
  • Fast track for career opportunities
  • Free uniform

*Eligibility based off of time in position and averagehours worked

*Referred employees must be manager level and in goodstanding & Referee must be employed with Smashburger at time of payout.Bonus is paid in two distributions

**All applicants and employees have an equal opportunityfor employment and advancement within Smashburger.Smashburger isdedicated to the principles of equal employment opportunity.Weprohibit unlawful discrimination against applicants, prospective applicants oremployees on the basis of age 40 and over, race, sex, color, religion, nationalorigin, disability, genetic information, sexual orientation, gender identity,military or veteran status, or any other applicable status protected by stateor local law.This prohibition includes unlawful harassment based onany of these protected classes.Unlawful harassment includes verbalor physical conduct which has the purpose or effect of substantiallyinterfering with an individual’s work performance or creating an intimidating,hostile, or offensive work environment.We maintain a workplace freeof racial slurs and bias. This policy applies to all employees, includingmanagers, supervisors, co-workers, and non-employees such as customers,clients, vendors, consultants, etc. Any conduct in violation of these companypolicies is also a violation of the law.Employees who engage in,ratify, or perpetuate discrimination, harassment or retaliation will be subjectto disciplinary action, up to and including immediate discharge.

https://smashburger.com/job-applicant-privacy-policy

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