Restaurant General Manager

Workstream; Martinsburg (WV); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

Vacation

Monthly bonuses

Health insurance

Paid time off

Manager meals

Employee discount

Job summary

Popeyes in Martinsburg is seeking a seasoned Restaurant General Manager who can lead with servant leadership, deliver operational excellence and uphold brand promises. You will cultivate an engaging environment for both restaurant teams and guests, mentor Shift Leaders, and maintain the facility while reporting to the owner.

The role is salaried (40–50 hours/week) with a monthly bonus, benefits including medical, dental, vision, 401k with match, vacation and PTO.

Qualifications

• Excellent people leadership and guest service skills required
• Good listening and self reflection skills
• Demonstrated restaurant/retail operations knowledge
• Ability to work in a fast paced environment
• Recruit and develop the skills and ability of the team
• Highly organized with the ability to plan for, execute and monitor business performance
• Ability to communicate effectively with guests, team members and Area Managers
• Ability to resolves issues in compliance with Popeyes standards
• Available to work all shifts, weekends and holidays

Responsibilities

• Lead the team to deliver fast, friendly guest service.
• Coach and develop Shift Leaders and crew.
• Recruit and onboard talent; ensure brand standards.
• Manage labor, scheduling, and inventory for cost control.
• Maintain safe, clean, and compliant facilities.

Skills

People leadership

Guest service

Listening

Restaurant operations

Fast-paced environment

Recruit and develop talent

Highly organized

Effective communication

Issue resolution

Shift flexibility

Education

High school diploma or equivalent

2 years restaurant management experience

Job description

Looking for a strong, independent restaurant general manager. Benefits include medical, dental, vision, 401k with match, vacation and monthly bonuses. Looking for an operating partner. The Restaurant General Manager models servant leadership while delivering exceptional results through others. You provide an engaging environment for restaurant teams and the guest, while focusing on delivering operational excellence. You invest your time in developing servant leaders, creating memorable experiences, being a brand champion, managing administration, and maintaining the facility. You consistently keep Popeyes brand promises, inspire your teams and deliver great results while working under the support and mentorship of the owner. You'll have the autonomy to truly make the store your own.

--Salaried position; 40-50 hours weekly; Monthly Bonus; Vacation; Medical; 401k with match--

Main objectives: meet service, labor, cost of goods, and training goals

Service: Puts your people and restaurant first

• Shows compassion, care and concern for the team through behaviors, actions and decisions
• Communicates with each team member regularly about individual performance
• Creates the right environment for cooperation and sets the team up for success by providing ongoing communication and the tools to get the job done
• Coaches, trains and motivates the Shift Leaders and the team
• Recruits and develops talent
• Demonstrates commitment to goals and inspires others to deliver superior performance

Experience: Creates a service experience so good the guest can’t wait to come back to Popeyes

• Serves as a role model to create memorable guest experiences.
• Sets clear expectations and holds team accountable for delivering speed of service, hospitality and great food quality
• Takes actions to solve and celebrate guest feedback
• Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly
• Builds and leverages community relationships to drive business and maximize catering program opportunities in the community
• Ensures the team delivers Popeyes brand programs, Limited Time Offers (LTO) and core product with operational excellence

Administration: Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals

• Develops sales forecast and creates schedules to ensure Quality, Service and Cleanliness (QSC) will be met
• Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs
• Reviews inventory efficiencies to create product orders
• Controls food and equipment inventory, conducts daily and weekly inventory counts, keeps records and monitors food cost
• Creates, communicates, implements and follows up on operations and financial action plans
• Analyzes sales and labor during and after each shift; makes adjustments to labor as needed
• Maintains Brand operating standards for product procedures, cleanliness standards and service expectations

Maintain Facility: Ensures the restaurant is a safe, sanitary and appealing place for everyone

• Monitors and maintains compliance with health, safety, cleanliness standards and regulations
• Identifies problems, conducts high-level troubleshooting and seeks maintenance support for restaurant equipment

Requirements:

Required Knowledge, Skills and Abilities

• Excellent people leadership and guest service skills required
• Good listening and self reflection skills
• Demonstrated restaurant/retail operations knowledge
• Ability to work in a fast paced environment
• Recruit and develop the skills and ability of the team
• Highly organized with the ability to plan for, execute and monitor business performance
• Ability to communicate effectively with guests, team members and Area Managers
• Ability to resolves issues in compliance with Popeyes standards
• Available to work all shifts, weekends and holidays

Education and Experience

• Must have high school diploma or equivalent
• Minimum of 2 years restaurant management experience

Physical Demands

• Must be able to lift up to 50 pounds of force frequently to move objects
• Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds
• Consistently handles product preparation
• Ability to kneel and follow proper lifting procedures
• Consistently lifts for product preparation, stocking and inventory

Benefits:

• Manager meals
• Employee discount
• 401k with match
• Health insurance
• Paid time off

Founded in 1972, Popeyes® has more than 40 years of history and culinary tradition. Popeyes® owes its beginnings to entrepreneur and culinary innovator, Al Copeland. With one small restaurant and a big idea, Copeland introduced the New Orleans–style fried chicken that has now made the brand famous throughout the world. Popeyes® culinary heritage is built upon the rich Cajun and creole flavor profiles that are unmistakably Louisiana. We continuously draw upon and celebrate this heritage to inspire new, authentic menu creations the world craves. Popeyes distinguishes itself with a unique New Orleans style menu featuring spicy chicken, chicken tenders, fried shrimp and other regional items. This unique and flavorful food has allowed Popeyes to become one of the world’s largest chicken quick service restaurants, with over 2,700 restaurants in the U.S. and around the world.