Restaurant General Manager

KF; Kissimmee (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus Eligible

4 weeks PTO

Tuition reimbursement

Career development

Medical benefits from day 1

401k with 6% match

Discounts & perks

Free meals

KFC Foundation scholarships

Job summary

KF, a leading quick-service restaurant brand, is seeking a Restaurant General Manager in Kissimmee, FL. You will recruit, train, and mentor a high-performing team, set the tone for world-class guest experiences, and drive the store's performance while uphold KF's standards.

You'll lead staffing, training initiatives, and customer service excellence, balancing profitability with exceptional service, while championing an inclusive, high-energy culture.

Qualifications

• 5+ years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.

Responsibilities

• Recruit, onboard, and orient top Team Members and Shift Supervisors.
• Develop and oversee training plans for managers and trainers.
• Recognize and reward top performers, fostering equity, inclusion and belonging.
• Resolve conflicts to maintain a positive environment.
• Engage with customers and resolve issues to ensure a positive experience.
• Schedule staff to optimize service and lead product rollout meetings.
• Analyze financial performance, manage budget, and maximize profitability.
• Monitor competitors and strengthen digital presence and loyalty programs.

Skills

People management

P&L analysis

Digital tools & platforms

Communication skills

Restaurant maintenance

Equity inclusion Belonging

Talent development

Recruiting top talent

Tools

POS systems

Job description

As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.

THE DAY-TO-DAY:

• Recruit, onboard, and conduct orientations for top Team Members and Shift Supervisors, ensuring a strong, well-prepared team.
• Develop a comprehensive training plan, mentoring Assistant Managers, Shift Supervisors, and Team Member Trainers as well as overseeing the execution of all training and development initiatives.
• Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.
• Address and resolve conflicts promptly, maintaining a positive work environment.
• Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
• Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation.
• Analyze the restaurant’s financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience.
• Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.

IS THIS YOU?

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Solid understanding of restaurant maintenance programs.
• Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.
• Experienced in recognizing and motivating teams, with a successful track record in people development.
• Skilled in recruiting top talent and training both high and under-performing employees.
• Adaptable to change and experienced in supporting change management.
• Adheres to corporate policies and Occupational Health and Food Safety standards.

WORK-HARD, PLAY-HARD:

• Competitive pay
• Bonus Eligible
• 4 weeks’ vacation and additional Paid Time Off
• Tuition reimbursement and scholarship opportunities
• Career advancement and professional development
• Medical benefits from day 1
• 401k retirement plan with 6% match
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Free meal each shift
• KFC Foundation Programs include scholarships & tuition assistance, a $1 per $1 savings match, hardship assistance, and more!