Restaurant General Manager

Workstream; Glenpool (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

BURGER KING is seeking a Restaurant General Manager to oversee daily operations, drive profitability, and lead a high-performing team in Oklahoma. The role emphasizes guest satisfaction, people development, and adherence to brand standards.

The GM will manage P&L, recruit and train staff, and coordinate with the district structure to ensure consistent, fast, friendly service and a clean, safe dining environment.

Qualifications

• Previous restaurant management experience.
• Strong understanding of P&L management & drivers of restaurant profitability.
• Ability to prioritize own and others’ work to meet deadlines and objectives.
• Demonstrated leadership skills and guest service principles.

Responsibilities

• Review P&L to increase profitability for the restaurant.
• Drive sales through proactive guest service, people development & operations management.
• Motivate and direct team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.
• Manage the guest experience through operations and timely response to guest issues.
• Problem-solve guest feedback systems to determine root causes and develop action plans.
• Identify and interact with the community to engage prospective guests and execute local marketing initiatives.
• Lead the restaurant’s recruitment and selection process to build and retain an effective team.
• On-board new team members by training and guiding them through the certification process.
• Inspire the restaurant team by effectively managing recognition programs.
• Provide coaching and feedback to all employees to increase capabilities and performance.
• Manage restaurant labor using optimal staffing and scheduling.
• Ensure that restaurant upholds operational and brand standards.

Skills

P&L management

Leadership

Guest service

Time management

Job description

Restaurant General Manager

Overview

Restaurant General Managers (RGM) are the executive leaders of the restaurant focused on profitability, guest, people, and operations. General Managers have overall responsibility for managing the daily operations of the restaurant. RGMs operate under the direction of the District Manager and manage a team of an Assistant Manager, Hourly Shift Coordinators and Team Members.

Duties And Responsibilities

• Reviews P&L to increase profitability for the restaurant
• Drives sales through proactive guest service, people development & operations management
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
• Manages the guest experience through operations and timely response to Guest issues
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
• Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives
• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
• On-boards new team members by training and guiding them through the certification process
• Inspires the restaurant team by effectively managing individual and team recognition programs
• Provides coaching and feedback to all employees to increase the restaurant team’s capabilities and raise performance
• Manages restaurant labor using optimal Manager staffing and Team Member scheduling
• Ensures that restaurant upholds operational and brand standards

Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills

• Previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives
• Demonstrated leadership skills and guest service principles
• Previous restaurant management experience

*Hiring decisions, compensations, benefits, and employment terms and conditions at independent franchised Burger King® Restaurants will vary and are determined solely by the Franchise.

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.