Restaurant General Manager

Taco Bell; Fall River (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

4 weeks' vacation and additional Paid

Scholarship programs for continuing教育

Career advancement and professional开发

Medical benefits from day 1

Health and wellness programs

401k retirement plan

Discounts on mortgages, vehicles, cell

Free meals

Job summary

Taco Bell in Fall River, MA seeks a Restaurant General Manager to lead a high-performing team and deliver exceptional guest experiences. You’ll recruit, train, coach and develop talent, setting the standard for operations and service.

You’ll own P&L, scheduling, training, compliance, and drive growth through guest satisfaction and profitability, with a 50-hour week and strong focus on culture and teamwork.

Qualifications

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Recruit, onboard, and orient Team Members and Shift Leads to build a strong team.
• Develop and oversee comprehensive training plans for managers and trainers.
• Recognize and reward outstanding performance, fostering equity and belonging.
• Address and resolve conflicts, maintaining a positive work environment.
• Engage with customers to quickly resolve issues and ensure a positive experience.
• Schedule staff to optimize service, coach on CHAMPS standards, and lead rollout meetings.
• Analyze financial performance, manage the budget, and maximize profitability.

Skills

People management

P&L analysis

Communication

Leadership

Training & development

Tools

Digital tools & platforms

Job description

About the Job:

As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic, and incredibly rewarding. Your success will be reflected in the achievements of your team. RGMs work a 50-hour week.

The Day-to-Day:

• Recruit, onboard, and conduct orientations for top Team Members and Shift Leads, ensuring a strong, well-prepared team.
• Develop a comprehensive training plan, mentoring Assistant Managers, Shift Leaders, and Team Member Trainers, and overseeing the execution of all training and development initiatives.
• Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion, and belonging.
• Address and resolve conflicts promptly, maintaining a positive work environment.
• Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
• Strategically schedule staff to optimize customer service, coach the management team on the CHAMPS standards, and lead product rollout meetings to ensure successful implementation.
• Analyze the restaurant's financial performance, manage the budget, and develop strategies to maximize profitability without compromising the customer experience.
• Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.

Is this you?

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Solid understanding of restaurant maintenance programs.
• Champions Taco Bell's culture and values, with a focus on Equity, Inclusion, and Belonging.
• Experienced in recognizing and motivating teams, with a successful track record in people development.
• Skilled in recruiting top talent and training both high and under-performing employees.
• Adaptable to change and experienced in supporting change management.
• Adheres to corporate policies and Occupational Health and Food Safety standards.

Work-Hard, Play-Hard:

• Competitive pay
• Bonus potential
• 4 weeks' vacation and additional Paid Time Off
• Scholarship programs for continuing education
• Career advancement and professional development
• Medical benefits from day 1
• Health and wellness programs
• 401k retirement plan
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Free meals