Restaurant General Manager

Burger King; Elk City (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

BURGER KING is seeking a Restaurant General Manager to lead daily operations, drive profitability, and deliver outstanding guest experiences at the Elk City location. The role oversees a team including an Assistant Manager and hourly staff, ensuring execution of brand standards and high-quality service.

The RGM will manage P&L, operations, local marketing, and staff development to optimize performance and guest satisfaction in a fast-paced environment.

Qualifications

• Experience in restaurant management.
• Strong understanding of P&L and drivers of profitability.
• Ability to prioritize work and meet deadlines.
• Demonstrated leadership and guest service principles.

Responsibilities

• Review P&L to increase profitability of the restaurant.
• Drive sales through proactive guest service and operations management.
• Motivate and direct team members to deliver fast, friendly service.
• Manage guest experience and respond to issues in a timely manner.
• Identify root causes from guest feedback and implement action plans.
• Engage with the community for local marketing initiatives.
• Lead recruitment and onboarding of staff.
• Coach and recognize team members to raise performance.
• Schedule and manage restaurant labor efficiently.
• Uphold operational and brand standards.

Skills

P&L management

Leadership

Guest service

Operations management

Team development

Job description

Restaurant General Manager

Overview

Restaurant General Managers (RGM) are the executive leaders of the restaurant focused on profitability, guest, people, and operations. General Managers have overall responsibility for managing the daily operations of the restaurant. RGMs operate under the direction of the District Manager and manage a team of an Assistant Manager, Hourly Shift Coordinators and Team Members.

Duties And Responsibilities

• Reviews P&L to increase profitability for the restaurant
• Drives sales through proactive guest service, people development & operations management
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
• Manages the guest experience through operations and timely response to Guest issues
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
• Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives
• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
• On-boards new team members by training and guiding them through the certification process
• Inspires the restaurant team by effectively managing individual and team recognition programs
• Provides coaching and feedback to all employees to increase the restaurant team’s capabilities and raise performance
• Manages restaurant labor using optimal Manager staffing and Team Member scheduling
• Ensures that restaurant upholds operational and brand standards

Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills

• Previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives
• Demonstrated leadership skills and guest service principles
• Previous restaurant management experience

*Hiring decisions, compensations, benefits, and employment terms and conditions at independent franchised Burger King® Restaurants will vary and are determined solely by the Franchise.

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.