Restaurant General Manager

First Watch; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

No night shifts

401K plan

Life Insurance

Health Insurance

Meal Discount

PTO

Tuition Reimbursement

Bonus eligibility

Job summary

First Watch is seeking a Restaurant Operations Manager who thrives in a fast-paced morning environment and loves delivering excellent service. You will supervise both kitchen operations and the dining room, coach team members, and uphold our You First culture.

You will drive daily operations, manage staff scheduling and training, ensure food safety and quality, and work toward sales goals in a collaborative, growth-oriented setting.

Qualifications

• High School Diploma required; bachelor’s preferred.
• Café training (CAFÉ) is highly valued.
• Strong leadership, communication and budgeting skills.

Responsibilities

• Supervise kitchen operations and dining experience daily.
• Coach and develop team members to deliver excellent service.
• Meet sales goals and maintain food safety standards.

Skills

Team leadership

Communication skills

Budgeting & forecasting

Problem solving

Education

Bachelor’s degree in food & beverage, business, marketing or management

High School Diploma

Café training (CAFÉ)

Tools

MS Office

Job description

In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where our YOU FIRST culture begins – each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot.

A Few of The Perks (and not just the coffee!)

All employees are eligible for the following:

• One Shift - No Night Shifts. Ever.
• Opportunity to grow your career with a great company and great people!
• 24/7 Employee Assistance Program
• 401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)*
• As a Restaurant Operations Manager, you will be eligible for quarterly bonus payment based on restaurant's performance.
• Life Insurance*
• Short Term Disability*
• Long-Term Disability*
• Vision*
• Health Insurance*
• Bright Horizon - back up child and elder care*
• Spot Insurance*
• Supplemental Insurance (accident, critical illness, indemnity) *
• Meal Discount
• Complimentary premium access to the Calm App, plus 5 gift subscriptions
• Unlimited access to medical and behavioral telemedicine through Cirrus MD
• Tuition Reimbursement & High School Diploma Program
• Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
• Paid Time Off (PTO)

*Employees must enroll within 30 days for hire and the benefit begins the 1st of the month following 60 days of employment

About the Position

First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We’re not just talking great customer service or amazing food (although customers and food are also high on our list). We hire managers that coach and develop team members who, in turn, fall in love with serving others – and thus the beautiful cycle of restaurant life continues.

We have immense pride in our food which is why we don’t subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience.

Key Responsibilities

• Learns and supports our You First culture and core values
• Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
• Understands that we source great food for a reason and that our recipes must be followed
• Knows the restaurant sales and traffic goals – and works to exceed them
• Coaches and observes the First Watch Five Steps of Service being implemented at every table
• Understands the background story of our 10 Commandments – and puts them into action
• Responds with a sense of urgency to both customer and employee concerns
• Communicates and takes immediate ownership of repair and maintenance issues
• Is certified in food safety – and identifies and coaches in all areas of safe food handling
• Is continuously scouting for and interviewing candidates to join our team
• Keeps our company assets secure; including computers, point of sale, security systems and equipment
• Understands the key responsibilities of every position in the restaurant
• Puts an immediate stop to any inappropriate behavior, investigates as needed
• Trains, coaches, and develops team members daily
• Recognizes performance that goes above and beyond
• Accounts for all daily revenues and deposits
• Completes our admin duties – and gets required paperwork in on time

Qualifications

• A High School Diploma
• Bachelor’s Degree – with a concentration in food & beverage, business, marketing or management is preferred
• Minimum three years of experience in a service‑oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred
• Must have completed Culinary and Food Expert (CAFÉ) training program
• Effective oral and written communication skills
• Regularly work 50-55 hours per week
• Must hold a valid driver’s license and drive for company business as required
• Ability to manage, lead, coach, teach and train others, including with respect to management responsibilities, culinary duties, and host and service duties
• Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives
• Human Resources management skills in employee relations, recruiting and retention and employee recognition
• Ability to supervise and oversee employees in roles from entry level to mid-level management
• Ability to work with no supervision and prioritize all operations of the restaurant
• Ability to make difficult and quick decisions
• Advanced analytical and problem‑solving skills
• Excellent computer skills with emphasis on MS operating systems
• Exceptional organizational skills and attention to detail
• Strong communication, presentation and writing skills
• Ability to communicate effectively with all levels of management
• Ability to work well under pressure in a fast paced, dynamic environment
• Ability to multitask and prioritize effectively
• Ability to effectively manage teams as well as work effectively as part of a team
• Passion for providing excellent service and quality

Additional Physical Requirements:

• Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color
• Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs.
• Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis
• Must be able to tolerate temporary exposure to extreme temperatures and temperature changes