Restaurant General Manager

Fulenwider Group; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Fulenwider Enterprises (KFC/Taco Bell) in Charlotte, NC is seeking a Restaurant General Manager to direct daily operations and ensure compliance with company standards.

You will lead staff, manage labor and costs, maintain inventory, and uphold health and safety regulations while delivering exceptional guest experiences.

Qualifications

• Dedication to providing exceptional guest service.
• Good communication skills, strong interpersonal skills, and conflict resolution skills.
• Exceptional team building capability.
• Basic business math, accounting skills and strong analytical/decision-making skills.
• Basic personal computer literacy.

Responsibilities

• Creates value for shareholders through efficient operations, appropriate cost controls, and profit management.
• Maintains highest level of Quality, Service, Cleanliness and Hospitality by interacting with guests during peak hours and ensuring menu items are available.
• Monitors guest service and relations, oversees employee appearance, courtesy and suggestive selling, and participates in marketing efforts.
• Controls day-to-day operations by tracking labor and product costs to meet targets; orders food, paper and supplies; maintains inventory and waste control; plans weekly staff schedules.
• Maintains productivity through recruiting, training, and motivating hourly employees.
• Performs routine maintenance inspections; checks and minor repairs of equipment, building, and grounds.
• Prepares and submits reports, uses projection techniques and cash control measures.
• Recruits, interviews, hires, disciplines, and terminates hourly staff; develops and trains; maintains a safe work environment; drives recognition efforts.
• Ensures OSHA, local health and safety codes, and company safety policies are met.

Skills

Guest service

Communication

Team building

Business math

PC literacy

Education

High School Diploma or GED preferred; College or University Degree preferred

Job description

Restaurant General Manager

Location: Taco Bell, 8661 J W Clay Blvd., Charlotte, NC 28262 / 41092 - Charlotte, NC 28262

Join the Fulenwider KFC/Taco Bell family and find a great career, because this is a place where great people work together in a growing company. At Fulenwider Enterprises (KFC/Taco Bell), we realize the importance of every employee to the successful operation of our business, and genuinely want all employees to be successful and happy in their work. The Restaurant General Manager plays a key role in the operation of our restaurants and has accountability for directing the daily operations of the restaurant and ensuring compliance with company standards in all areas of operations.

Key Responsibilities

• Creates value for shareholders through efficient operations, appropriate cost controls, and profit management.
• Maintains highest level of Quality, Service, Cleanliness and Hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are always available.
• Takes an active role in guest service and guest relations, monitors, and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts.
• Controls day-to-day operations by tracking restaurant labor and product costs to meet targets; orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees; follows published procedures for receiving, preparing, holding, packing and serving products.
• Maintains high level of productivity through effective recruiting, training, and motivation of hourly employees.
• Has routine preventative maintenance program in operation; checks, adjusts and makes minor repairs of restaurant equipment, building and grounds.
• Prepares and submits required reports, uses approved projection techniques, cash control techniques and security measures.
• Recruits, interviews, recommends hiring, disciplinary action, and termination of hourly restaurant employees and keeps required personnel and performance information; develops, motivates, and effectively trains; maintains a safe work environment; champions recognition and motivation efforts.
• Ensures OSHA, local health and safety codes, and company safety and security policy are met.

Qualifications

• Dedication to providing exceptional guest service.
• Good communication skills, strong interpersonal skills, and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical/decision-making skills.
• Basic personal computer literacy.
• High School Diploma or GED preferred; College or University Degree preferred.
• 1-4 years supervisory experience in either a food or retail environment, including Profit & Loss responsibility.

Other Requirements

• Follows procedures regarding operation of restaurant equipment (fryers, ovens, etc.).
• The job entails lifting up to 25 lbs. and carrying loads up to 30 feet in distance.
• The job entails pushing/pulling up to 90 lbs. and carrying up to 30 feet in distance.
• Knowledge of and compliance with the company’s Human Resources policies and processes.
• Adheres to the Company and City/State/United States safety requirements.