Restaurant General Manager

Burger King; Beaver Dam (WI); On-site; USD 60,000 - 85,000; Full time

Job summary

Burger King Corporation is seeking a Restaurant General Manager in Wisconsin to lead daily operations, focus on profitability, guest satisfaction, people development, and operational excellence. The RGM will manage a single restaurant under the District Manager, overseeing a team of 20-45 employees.

Responsibilities include owning the restaurant P&L, driving sales, recruiting and onboarding staff, coaching leaders, and ensuring compliance with company policies and regulations to deliver a

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required; 2 years college preferred.
• 1-2 years of previous restaurant management experience.
• Strong understanding of P&L management & drivers of restaurant profitability.
• Ability to prioritize own and others’ work and time to meet deadlines and objectives.
• Demonstrated leadership skills.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• Manage restaurant P&L and actively drive profitability.
• Review key P&L lines to increase profitability for the restaurant.
• Drive sales through proactive guest service, people development & operations management.
• Motivate and direct team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.
• Manage the guest experience through operations and timely response to guest issues.
• Problem solve guest feedback systems to determine root causes and develop action plans.
• Identify and interact with the community to engage prospective guests and execute local marketing initiatives.
• Lead the restaurant’s recruitment and selection process to build and retain an effective restaurant team.
• On-board new team members by training and guiding them through the certification process.
• Inspire the restaurant team by effectively managing individual and team recognition programs.
• Provide coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase capabilities and restaurant performance.
• Manage restaurant labor using optimal Manager staffing and Team Member scheduling.
• Enforce compliance with government regulations, employment laws, and BKC policies.
• Ensure that the restaurant upholds operational and brand standards.
• Perform duties of the Assistant Manager & Hourly Shift coordinator when necessary.

Skills

Leadership

P&L management

Guest service

People development

Operations management

Staff coaching

Education

High School Diploma or GED

2 years college (preferred)

Restaurant management experience

Job description

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people, and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators, and Team Members (20-45 employees).

Summary Of Responsibilities:

PROFITABILITY

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
• Reviews key P&L lines to increase profitability for the restaurant
• Drives sales through proactive guest service, people development & operations management

GUEST

• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
• Manages the guest experience through operations and timely response to Guest issues
• Problem solves guest feedback systems to determine root causes and develops action plans to address issues
• Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

PEOPLE

• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
• On-boards new team members by training and guiding them through the certification process
• Inspires the restaurant team by effectively managing individual and team recognition programs
• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

OPERATIONS

• Manages restaurant labor using optimal Manager staffing and Team Member scheduling
• Enforces compliance with government regulations, employment laws, and BKC policies
• Ensures that the restaurant upholds operational and brand standards
• *Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

This job is posted via Workstream

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.