Restaurant Experience Lead & Team Coach

Buffalo Wing Factory; Ashburn (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

A family-oriented restaurant in Ashburn, Virginia, is seeking an Assistant Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will have a background in customer service, strong leadership abilities, and a proactive approach to problem-solving. Responsibilities include managing front- and back-of-house operations, supporting the General Manager, and training team members. The position requires strong interpersonal skills and adaptability to meet changing business needs. Availability for nights, weekends, and holidays is essential.

Qualifications

• Experience in customer service; prior restaurant or hospitality experience preferred.
• Strong interpersonal skills and guest-focused mindset.
• Demonstrated leadership potential to train and motivate team members.

Responsibilities

• Oversee front- and back-of-house operations in the restaurant.
• Assist in ordering, inventory management, and scheduling.
• Support team members to achieve high standards of service.

Skills

Customer service experience

Interpersonal and communication skills

Leadership and mentoring

Organizational skills

Time management

Job description

A family-oriented restaurant in Ashburn, Virginia, is seeking an Assistant Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will have a background in customer service, strong leadership abilities, and a proactive approach to problem-solving. Responsibilities include managing front- and back-of-house operations, supporting the General Manager, and training team members. The position requires strong interpersonal skills and adaptability to meet changing business needs. Availability for nights, weekends, and holidays is essential.