Restaurant Catering Coordinator

Potbelly Sandwich Works; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company in the restaurant industry as a Restaurant Catering Coordinator. This role involves managing catering orders, building customer relationships, and overseeing sales operations to drive revenue. Ideal candidates should possess strong sales and customer service skills, with a High School diploma and proficiency in Microsoft Office.

Qualifications

• High school diploma required.
• Strong sales and customer service skills.
• Food safety certified within 30 days if employed in Illinois.

Responsibilities

• Manage catering orders and drive sales through local relationships.
• Supervise backline operations and ensure compliance.
• Collaborate with GM to meet sales goals.

Skills

Sales

Customer Service

Multi-tasking

Education

High School degree

Tools

Microsoft Office

Job description

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General Description

The Catering Coordinator manages and organizes the backline business, driving sales through building relationships with local businesses, current customers, and BIG FISH. Leads in sales efforts, planning, organizing, and coordinating all aspects of daily Catering and Backline orders. Aggressively canvasses the neighborhood to identify new business while maintaining existing business. Leads daily sales efforts to increase revenue for Catering and Backline orders.

Responsibilities

• Works directly with the General Manager (GM) to determine sales goals with guidance from the Catering Sales Team.
• Supervises backline operations to ensure all associates are POP compliant.
• Ensures all backline orders are complete and catering checklists/order verification forms are utilized.
• Collaborates with GM to discuss sales goals and opportunities.
• Mentors and trains associates on backline operations, ATO, and sales effectiveness.
• Coordinates delivery drivers for each order.
• Assists in backline peak duties with staff.

Customer Relations

• Sends thank you notes and performs callback/call aheads on catering orders.
• Handles customer complaints and accolades using the three A’s.
• Displays and stocks catering collateral in the shop.
• Manages the delivery trade area and maintains capacity based on staffing.
• Manages house accounts, including database of ATO and payments.
• Works weekly with DM to discuss sales successes and update goals.

Sales & Profit

• Strives to meet sales targets; communicates results daily with GM.
• Participates in canvassing and account maintenance calls.
• Responds promptly to catering quotes via email.
• Monitors backline sales trends and reports in weekly meetings.
• Updates the Big Fish tracker to track orders and generate leads.

Physical & Experience Requirements

• Ability to stand/walk for at least 4 hours.
• Ability to exert mobility for up to five hours.
• Can lift up to 10 pounds frequently, 50 pounds occasionally.
• Must tolerate allergens and work in various environments.

Qualifications & Behaviors

• High School degree required.
• Strong sales, customer service, and multi-tasking skills.
• Confident, self-motivated, and a team player.
• Proficient in Microsoft Office.
• Must be food safety certified within 30 days if employed in Illinois.

Additional Info

• Entry level, full-time position.
• Management and manufacturing functions in the restaurant industry.