Restaurant Busser - Bien Shur

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 18,000 - 24,000; Full time

Job summary

Sandia Resort & Casino in Albuquerque, NM is seeking a friendly Busser/Stocker to support dining areas. You will clear tables, carry dishes, replenish linens, silverware and glassware, and assist with room service deliveries as needed.

The role requires physical stamina, ability to work weekends/holidays, and a focus on hygiene and guest service. No prior experience is required; training is provided, with opportunities for advancement within Food & Beverage teams.

Qualifications

• Excellent customer and personal services skills.
• Display strong menu knowledge.
• Ability to follow instructions.
• Ability to maintain the highest standards of hygiene.
• Knowledge of service ware, setting tables, and proper removal of soiled service ware.

Responsibilities

• Cleans up spilled food, drinks and broken dishes, and removes empty bottles and trash.
• Carries food, dishes, trays, and silverware from kitchens and supplies departments to serving counters.
• Carries trays from tables and booths with soiled dishes, glassware and silverware to kitchen and dish room.
• Fills beverage and ice dispensers.
• Maintains adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays.
• Replenishes supplies of food and equipment at steam tables and service bars.
• Scrapes and stacks dirty dishes, and carries dishes and other tableware to kitchens for cleaning.
• Demonstrates sense of urgency when greeting guests and turning tables.
• Assists in running food to tables and lounge.
• Assists with room service orders to guest rooms when needed.
• Performs other duties as assigned by management.

Skills

Excellent customer service

Menu knowledge

Ability to follow instructions

Hygiene standards

Service ware knowledge

Job description

Position Summary

Facilitate food service. Clean tables, carry dirty dishes, replace soiled table linens; replenish supply of clean linens, silverware, glassware and dishes; supply service bar with food, and serve water, butter and coffee to patrons.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Cleans up spilled food, drinks and broken dishes, and removes empty bottles and trash.
2. Carries food, dishes, trays, and silverware from kitchens and supplies departments to serving counters.
3. Carries trays from tables and booths with soiled dishes, glassware and silverware to kitchen and dish room.
4. Fills beverage and ice dispensers.
5. Maintains adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays.
6. Replenishes supplies of food and equipment at steam tables and service bars.
7. Scrapes and stacks dirty dishes, and carries dishes and other tableware to kitchens for cleaning.
8. Demonstrates sense of urgency when greeting guests and turning tables.
9. Assists in running food to tables and lounge.
10. Assists with room service orders to guest rooms when needed.
11. Performs other duties as assigned by management.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Excellent customer and personal services skills.
2. Display strong menu knowledge.
3. Ability to follow instructions.
4. Ability to maintain the highest standards of hygiene.
5. Knowledge of service ware, setting tables, and proper removal of soiled service ware.

Qualifications

Education and Experience

Required:

1. Able to lift up to 30 lbs.
2. Able to move quickly in fast-paced environment.
3. Team oriented.
4. Able to work weekends and holiday.

Preferred:

1. No experience needed.

Progression Path – Barback>Bartender>Supervisor>Manager

License/Certifications/Registrations

1. Must be able to successfully pass a stringent background investigation.
2. Will require a post-offer, pre-employment and random drug screening.
3. Must obtain Food Handlers certfication upon hire.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

• Balancing – Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• Climbing – Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
• Crawling – Moving about on hands and knees or hands and feet.
• Crouching – Bending the body downward and forward by bending leg and spine.
• Feeling – Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Grasping – Applying pressure to an object with the fingers and palm.
• Hearing – Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Kneeling – Bending legs at knee to come to a rest on knee or knees.
• Lifting – Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. Must be able to lift 100 lbs. occasionally, 50 lbs. frequently and demonstration of this ability required.
• Pulling – Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
• Pushing – Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
• Reaching – Extending hand(s) and arms and leg(s) to reach, pull, carry, lift, twist and rotate in any direction.
• Running – May involve running when necessary.
• Seeing – The ability to perceive the nature of objects by the eye.
• Walking – Job requirements include, in the performance of duties, walking throughout the work area, on uneven, inclined, hard and soft carpeted floor, cement structures and surfaces.
• Sitting – Particularly for sustained periods of time.
• Standing – Particularly for sustained periods of time.
• Stooping – Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Talking – Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required

1. Duties are performed indoors with certain outdoor activity as required. Outdoor duties are subject to temperature extremes and inclement weather.
2. Subject to potential hazards such as cleaning solvents and cleaning compounds.
3. Subject to potential hazards such as heights, motorized equipment, and hand tools.
4. Additional potential hazards include exposure to infections, diseases, fumes, odors, dust, mist, and gases.
5. Duties may involve walking, climbing, crawling, standing for long periods of time, sitting, crouching, kneeling, running, and the ability to assume prone position.
6. Work hours subject to change with overtime work required as approved by management.
7. Must be able to work long hours under stressful conditions.
8. Specific physical body movements require the following:

a. Trunk-bend, twists, rotate, push, pull, carry

b. Arms-reach, carries, push, pull, twists, rotate

c. Legs-lift, push, pull, twists, rotate, balance

d. Hands-grasp, manipulate, bilateral coordination, overall and finger dexterity

e. Eye and hand coordination.