EDR Busser

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 24,000 - 32,000; Full time

Job summary

Sandia Resort & Casino in Albuquerque, NM, is seeking a motivated Busser/Server Support to help maintain dining areas and support servers during service. You will assist with cleaning, stocking, and beverage service while adhering to health and safety standards.

This entry-level role offers growth opportunities from Busser to Server, with a team-focused environment that values reliability and attention to detail. Weekend/holiday shifts required.

Qualifications

• Able to lift up to 30 lbs.
• Able to move quickly in a fast-paced environment.
• Team oriented.
• Available to work weekends and holidays.
• Preferred: No experience needed.

Responsibilities

• Provide excellent customer service and uphold a 'Far from Ordinary' standard.
• Clean tables within 5 minutes of guest departure and reset properly.
• Assist servers with pre-bussing and beverage service as needed.
• Participate in Daily Stand-Up Meetings for clear communication.
• Complete required computer-based training on schedule.
• Maintain cleanliness of dining and work areas at all times.
• Transport trash to disposal areas and keep areas stocked.
• Adhere to health and safety regulations at all times.

Skills

Follow instructions

Strong organization

Customer interaction

Hygiene standards

Food safety knowledge

Sanitation regulations

Job description

Position Summary

Under general supervision, performs activities in support of the property food outlets. May work interchangeably as dictated by business.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Provides excellent customer service and establishes guest perception of restaurant service that is “Far from Ordinary”.
2. Ensures tables are cleaned thoroughly within 5 minutes of guests departing and set up properly in a timely and complete manner.
3. Assists servers with pre-bussing tables during service as well as assisting with beverage service as assigned.
4. Participates in Daily Stand-Up Meetings to ensure property communication is understood.
5. Timely completion of computer assisted training as required.
6. Performs and maintains cleanliness of dining areas and work areas at all times.
7. Transports trash to proper disposal areas as required.
8. Keeps all areas fully stocked and organized as assigned.
9. Transports clean and soiled dishes to appropriate areas.
10. Ensures that health and safety regulations are maintained and adhered to at all times.
11. Performs additional duties and responsibilities as necessary or assigned.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to follow instructions.
2. Exhibiting a strong commitment to the organization.
3. Ability to deal effectively with the general public and casino staff.
4. Maintain the highest standard of personal hygiene.
5. Knowledge of minimum temperature requirements for food/drink preservation.
6. Knowledge of Tribal, Federal, State and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products.

Qualifications

Education and Experience

Required:

1. Able to lift up to 30 lbs.
2. Able to move quickly in past paces environment.
3. Team oriented.
4. Available to work weekends and holdays.

Preferred:

1. No experience needed.

Progression Path – Busser>ServerSupport>Server>Supervisor>Manager

License/Certifications/Registrations

1. Must be able to successfully pass a stringent background investigation.
2. Will require a post-offer, pre-employment and random drug screening.
3. Must successfully complete the New Mexico Food Handlers course upon hire.

Physical Requirements/Working Conditions

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. Must be able to lift 100 lbs. occasionally, 50 lbs. frequently and demonstration of this ability required.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arms and leg(s) to reach, pull, carry, lift, twist and rotate in any direction.

Running

May involve running when necessary.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on uneven, inclined, hard and soft carpeted floor, cement structures and surfaces.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

1. Duties are performed indoors with certain outdoor activity as required. Outdoor duties are subject to temperature extremes and inclement weather.
2. Subject to potential hazards such as cleaning solvents and cleaning compounds.
3. Subject to potential hazards such as heights, motorized equipment, and hand tools.
4. Additional potential hazards include exposure to infections, diseases, fumes, odors, dust, mist, and gases.
5. Duties may involve walking, climbing, crawling, standing for long periods of time, sitting, crouching, kneeling, running, and the ability to assume prone position.
6. Work hours subject to change with overtime work required as approved by management.
7. Must be able to work long hours under stressful conditions.
8. Specific physical body movements require the following:

a. Trunk-bend, twists, rotate, push, pull, carry

b. Arms-reach, carries, push, pull, twists, rotate

c. Legs-lift, push, pull, twists, rotate, balance

d. Hands-grasp, manipulate, bilateral coordination, overall and finger dexterity

e. Eye and hand coordination.

Source: Hospitality Online