Restaurant & Bar Operations Manager

Mt. Washington Pediatric Hospital; Norden (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision benefits

401k plan after 1,000 hours and 1 year

Job summary

Sugar Bowl Resort seeks a dynamic Restaurant & Bar Operations Manager to lead guest experience and service delivery at Yarrow and Belt Room Bar, the flagship venues at Village Lodge. You’ll own front‑of‑house standards, staffing, coaching, and daily operations, while collaborating with Village Espresso, The Terrace, and Disney Sundeck for a seamless guest experience.

Ideal candidates have 5+ years in front‑of‑house leadership, strong communication, and calm, proactive leadership, with a

Qualifications

• 5+ years of front‑of‑house leadership experience in a restaurant, resort, or hospitality environment.

Responsibilities

• Lead the daily execution of front‑of‑house service at Yarrow and Belt Room Bar, with cross‑functional support to Village Espresso, The Terrace, and Disney Sundeck as needed
• Maintain a visible presence on the floor during peak service periods
• Establish and reinforce consistent service and hospitality standards
• Coordinate staffing and shift coverage across multiple outlets
• Oversee onboarding, training, and development of front‑of‑house staff
• Collaborate with culinary, beverage, lodging, and mountain operations teams

Skills

Front-of-house leadership

Team coaching

Staff scheduling

Communication

Driver's license

Tools

MS Office

Google Workspace

Job description

• Base Pay $65,000.00 - $80,000.00 / Year
• Job Category F&B, Village Lodge
• Employee Type 1A (Year Round FT)

Description

Sugar Bowl Resort is building one of the most ambitious food and beverage programs in North American mountain hospitality, guided by our Culinary Director and led operationally by our Director of Restaurant Operations, Village Lodge. We’re seeking a dynamic, hospitality-driven Restaurant & Bar Operations Manager to lead the guest experience and service delivery at Yarrow and Belt Room Bar - our flagship restaurant and bar within the Village Lodge - while providing cross-functional support across our other Village Lodge venues: Village Espresso, The Terrace, and Disney Sundeck. You’ll be the visible, trusted leader on the floor at Yarrow and Belt Room Bar - owning service standards, building and directing the front‑of‑house schedule, leading and coaching the team in real time, and being the Director’s right hand for hiring, performance, and daily operational decisions. When priorities call for it, you’ll extend that same leadership and support to the other Village venues, helping ensure a consistent, connected guest experience across the entire Village Lodge program.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like.

Who You Are:

• 5+ years of front‑of‑house leadership experience in a restaurant, resort, or hospitality environment, with a track record of leading teams
• Comfortable leading, coaching, and holding a team accountable in real time, with sound judgment on personnel matters
• Prior experience building staff schedules across multiple outlets or departments is strongly preferred
• Highly organized, with excellent follow‑through and the ability to juggle many moving pieces without dropping details
• Exceptional written and verbal communication skills, comfortable being a first point of contact for staff and guest needs
• Comfortable working with confidential and sensitive information with discretion
• Proficient with Microsoft Office or Google Workspace; comfortable learning new systems and software
• A proactive self‑starter who anticipates needs and exercises independent judgment on daily operational and personnel matters
• Calm and professional under pressure, especially during peak weekends, holidays, and events
• A valid California Driver’s License, with the ability to pass an MVR check
• Open to learning new skills and supporting other departments as needed; a versatile, team‑first mindset

What You’ll do:

Guest Experience & Service Excellence

• Lead the daily execution of front‑of‑house service at Yarrow and Belt Room Bar, with cross‑functional support to Village Espresso, The Terrace, and Disney Sundeck as needed
• Maintain a highly visible presence on the floor at Yarrow and Belt Room Bar, particularly during peak service periods
• Establish, communicate, and reinforce consistent service and hospitality standards, primarily at Yarrow and Belt Room Bar, in support of standards set across the Village Lodge
• Ensure teams are informed, properly positioned, and fully prepared for successful service
• Maintain comprehensive knowledge of menus, beverages, service styles, events, and current programming
• Observe service in real time and provide immediate, constructive coaching
• Anticipate guest needs and respond to feedback with professionalism, empathy, and appropriate follow‑through
• Resolve guest concerns promptly and thoughtfully, escalating significant matters to the Director of Restaurant Operations when appropriate
• Identify opportunities to improve service flow, efficiency, and the overall guest experience
• Develop meaningful relationships with homeowners, members, resort guests, and colleagues

Daily Operations

• Direct the daily flow of service at Yarrow and Belt Room Bar, assigning priorities and adjusting staffing and responsibilities in real time
• Serve as the primary day‑to‑day operational resource for front‑of‑house teams at Yarrow and Belt Room Bar
• Conduct daily pre‑shift meetings covering service priorities, menu changes, events, reservations, and relevant resort information
• Ensure consistent completion of opening, closing, side‑work, sanitation, and service‑readiness checklists
• Maintain immaculate, organized, safe, and guest‑ready dining and service areas
• Conduct regular operational and sanitation walkthroughs and ensure deficiencies are corrected promptly
• Coordinate front‑of‑house execution for events, homeowner initiatives, and special programming
• Collaborate with culinary, beverage, lodging, mountain operations, and other resort departments to provide seamless service
• Extend operational support to Village Espresso, The Terrace, and Disney Sundeck as business needs require
• Support snow removal and other mountain operational needs when necessary

Scheduling and Staff Oversight

• Build, manage, and adjust front‑of‑house schedules, primarily for Yarrow and Belt Room Bar, with support to other venues as needed
• Align staffing with projected business levels, service demands, employee availability, and established labor targets
• Adjust staffing based on occupancy, reservations, weather, events, and changes in business volume
• Manage attendance, punctuality, shift coverage, and schedule‑related communication
• Ensure thoughtful, equitable, and effective deployment of employees across venues
• Review employee timekeeping for accuracy before submission
• Communicate staffing concerns and anticipated recruitment needs to the Director of Restaurant Operations

Team Leadership and Development

• Participate in interviewing, selecting, onboarding, training, and retaining employees who embody the resort’s culture and hospitality standards
• Set clear expectations for individual and team performance
• Coach employees through active observation, timely feedback, and consistent follow‑through
• Support supervisors and lead employees in developing their leadership and decision‑making skills
• Recognize exceptional performance and address performance concerns promptly and professionally
• Create a positive, respectful, upbeat, and accountable workplace
• Model exceptional professionalism, grooming, communication, and conduct
• Promote open communication and demonstrate excellent listening skills with employees and guests
• Develop and maintain relevant service standards, training materials, operational checklists, and onboarding resources

Administrative & Director Support

• Partner with the Director’s calendar, scheduling meetings, coaching sessions, and leadership check‑ins
• Prepare agendas, take notes, and track follow‑up items for leadership meetings
• Compile and organize financial, labor, and beverage cost reports for the Director’s review
• Support vendor and supplier coordination, including scheduling, order tracking, and correspondence
• Maintain organized files and records for budgets, contracts, and operational documentation
• Cross‑train and lend a hand in other Village Lodge venues as needed, building a broader understanding of the full guest experience
• Take advantage of opportunities to learn new skills across the resort, supporting a well‑rounded, team‑first approach to the guest experience

Physical Requirements:

• Comfortable standing and walking for extended periods across multiple venues throughout a shift, particularly during peak service
• Able to move quickly between venues across the Village Lodge property, including outdoor areas in winter conditions
• Capable of lifting and carrying up to 30 lbs, such as supplies or event materials
• Comfortable sitting and working at a computer for administrative tasks (scheduling, reporting, correspondence)
• Comfortable communicating clearly in person, by phone, and in writing throughout the day
• Available to work evenings, weekends, and holidays to support service, scheduling needs, leadership meetings, or events

Benefits

• Paid time off & Paid sick leave
• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Medical, dental, and vision benefits
• Employer paid life insurance
• Additional voluntary benefits (AD&D, critical illness, etc.)
• Employee Assistance Program (EAP)
• Free ski and tubing passes for employees
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer‑employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.