Restaurant Assistant Manager - Multi Outlet (FT)

Grand Traverse Resort & Spa, LLC; Michigan; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading resort in Michigan is seeking a Restaurant Manager to oversee operations across various dining venues. The role involves training staff, ensuring guest satisfaction, and managing budgets. Ideal candidates will have substantial management experience in high-quality restaurants and strong customer service skills.

Qualifications

• Minimum of four years management/supervisory experience in a high-quality restaurant.
• Experience managing multiple outlets required.

Responsibilities

• Support manager in staffing and activities for restaurant locations.
• Maintain high standards of sanitation and safety.
• Supervise waitstaff and bartenders.

Skills

Customer Service

Communication

Cost Control

Time Management

Multi-tasking

Education

College degree in hospitality

Tools

POS (Micros)

Job description

Grand Traverse Resort and Spa, Acme, Michigan, United States of America

Job Description

SUMMARY

This position will support the manager in all activities and staffing for all year round and seasonal restaurant locations, which include but are not limited to The Grille Clubhouse, Pool Bar, Casual Dining, Room Service, and more. This position will assist the Lead Server in training staff to the quality of service expected and be responsible for 100% guest satisfaction while providing a consistent quality of service. Will also assist with administering and achieving all budgeted guidelines in order to maximize profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform opening and closing procedures of restaurant.
• Responsible for ordering of supplies and keeping adequate par up levels.
• Motivate staff to maintain high level of morale.
• Mange resources and control cost to produce a profit.
• Maintain consistency in the room set up and cleanliness.
• Conduct daily line-up meetings and attend other meetings as required.
• Complete weekly forecasts and all assigned budgets.
• Support upper management decisions and assist staff where needed.
• Responsible for target marketing and in-housing marketing.
• Complete group recap sheets on a daily basis.
• Act as the link between the Manager and the staff.
• Complete all assignments requested of you.
• Maintain a high standard of sanitation and safety.
• Keep waste and spoilage to a minimum by proper rotation, storage, and usage of all food items.
• Must follow proper grooming and dress standards set forth by the Employee Handbook.
• Responsible for cleaning and sanitation of own area.
• Maintain open line of communication with supervisor.
• Must understand and abide by environmental practices of the resort.

EDUCATION/EXPERIENCE

• Must have a minimum of four years management/supervisory experience in a service-minded, high-quality restaurant.
• College degree in hospitality with a food and beverage emphasis preferred.
• Experience managing multiple outlets ( Room service, bar, seasonal golf food and beverage golf operations) required
• Prior experience with monthly beverage inventories required
• Must be at least 21 years of age, have bartending skills and proven knowledge of beers, wines, liquors, and drinks.
• Basic computer knowledge and POS ( Micros ) required
• Must have a driver’s license and insurable by the resort

OTHER SKILLS AND ABILITIES

• Above average knowledge of food and beverage service, product, cost control, labor control, marketing, and sales technique required
• Must have a sense for time and urgency and be able to complete tasks and projects in a timely manner.
• Must have excellent customer service and communication skills, both written and verbal.
• Must be highly motivated with a positive attitude and have the ability to multi-task.
• Must accept constructive criticism as a means of growth.

SUPERVISORY RESPONSIBILITIES (If applicable)

Supervision of all waitstaff and bartenders at location to include interviewing, hiring, training, discipline and performance evaluations.

TYPICAL PHYSICAL DEMANDS

Ability to stand for prolonged periods of time. Constant stooping, bending and carrying of ads that sometimes exceed 30 pounds.

TYPICAL MENTAL DEMANDS

• Requires the ability to interact with people beyond giving and receiving instructions.
• Must be adaptable to performing under stress when confronted with an emergency.
• Must be able to effectively handle stressful and compromising situations while remaining focused and professional.
• Must be able to deal with difficult people without losing perspective.
• Must be able to work productively under strict time restraints with variable deadlines.

WORKING CONDITIONS

• Must be willing and able to work in a fast-paced typical restaurant environment.
• Must follow all safety policies, procedures and standards as set by OSHA and the Health Department.
• Must be able to work flexible hours including days, evenings, weekends and holidays.

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and an drug screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.

Grand Traverse Resort and Spa, Acme, Michigan, United States of America