Restaurant Assistant Manager - Lead Ops & Guest Service

Burger King; Birmingham (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

Burger King is seeking an Assistant Manager in Birmingham, Alabama to support the Restaurant General Manager in ensuring guest satisfaction by managing daily operations. The role involves training staff, overseeing financials, and ensuring compliance with various regulations.

Ideal candidates should have at least one year of experience in quick service restaurants and a high school diploma. Strong leadership skills and English proficiency are essential.

Qualifications

• At least 1 year of managerial experience in quick service restaurants.
• Completion of all BKC certification programs.
• Demonstrates English language proficiency.

Responsibilities

• Manage daily operations of the restaurant.
• Supervise and train team members.
• Ensure compliance with food safety regulations.
• Assist in financial management and reporting.

Skills

Leadership skills

Problem-solving

Customer service

Education

High School Diploma or GED

Some college preferred

Job description

GREAT FOOD COMES FIRST

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.

The Assistant Manager (AM) supports the Restaurant General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single restaurant. The AM helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention). The AM has full accountability for restaurant operations in the absence of the Restaurant General Manager. An AM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position operates under the direct management of the Restaurant General Manager and helps lead the restaurant team. This position interacts with restaurant team members, the General Manager, outside vendors, members of the field operations team, and guests.

RESPONSIBILITIES

• Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates and directs team members and Shift Coordinators to exceed Guest expectations with fast and friendly service in clean surroundings
• Supervises and trains team members and Shift Coordinators on team stations, BKC products, processes and policies
• Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results
• Assists RGM in enforcing compliance with government regulations, BKC Market Policy, employment law, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts
• As part of the restaurant management team, recruits, hires, trains and works to retain effective team talent, by making decisions or recommendations on hiring and advancement
• Makes decisions or recommendations on the discipline and terminations of team members
• Available to work evenings, weekends and holidays
• Prompt and regular attendance for assigned shifts, meetings and training

You are applying to work with a Burger King franchisee. Job descriptions, compensation, benefits and other employment terms and conditions applicable to positions at independent franchised BURGER KING® Restaurants will vary and are determined solely by the Franchisee.

Must be at least eighteen (18) years of age* * High School Diploma or GED required, some college preferred * 1 year of experience working in the quick service restaurant industry in management * Completion of all BKC certification programs * Demonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension * Demonstrates leadership skills * Demonstrates formal understanding of the quick service industry and the core customer * Recognizes and solves routine problems * Develops knowledge and skills in basic tasks, practices and procedures within own area * English Language Preferred * Willingness to Travel Preferred