Restaurant Assistant Manager

Inn at Hastings Park - Relais & Châteaux; Lexington (MA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K

Employee discounts

Job summary

The Inn at Hastings Park – Relais & Châteaux in Lexington, MA, seeks an experienced Front of House Manager to lead dining service and beverage operations within a luxury hotel setting.

You will manage staff, drive guest satisfaction, oversee budgeting and scheduling, and ensure adherence to quality standards while delivering exceptional hospitality experiences.

Qualifications

• Minimum 3-5 years of management experience in restaurants or hotel food and beverage.
• Strong knowledge of restaurant operations, food and beverage management.
• Passion for exceptional guest service and attention to detail.

Responsibilities

• Development of beverage program including purchasing and inventory.
• Training for all Front of the House employees.
• Daily reconciliation and balance of all dining revenue as directed by policy.
• Development and oversight of all dining room employees.
• Hiring, interviewing, coaching, planning, rewarding and disciplining staff within the department.
• Set and maintain the standard for positive communications with staff.
• Weekly scheduling for all front of house operations within the department.
• Daily monitoring of staffing levels to ensure proper service standards and labor costs.
• Daily reconciliation of actual revenues and payroll to budget and forecast.
• Daily reviewing and coding of invoices.
• Yearly budget planning, evaluation and reforecast.
• Ensure cleanliness of all Food and Beverage Dining Areas.
• Respond promptly to customer needs; solicit feedback; meet commitments.
• Develops strategies to increase average meal checks.
• Attracts patrons by developing and implementing marketing, advertising, public and community relations programs.

Skills

Restaurant management

Front of house leadership

Budgeting & inventory

Staff training

Job description

About us

Perfectly nestled in Lexington, Massachusetts, just 15 miles outside Boston, the Inn at Hastings Park provides unrivaled hospitality and exceptional culinary experiences. The Boston area’s only Relais & Châteaux property, the Inn features 22 stylishly luxurious accommodations, including a lovingly preserved guest house and barn that merge Lexington’s historic heritage and architecture with a contemporary American chic design.

Company Description

Perfectly nestled in Lexington, Massachusetts, just 15 miles outside Boston, the Inn at Hastings Park provides unrivaled hospitality and exceptional culinary experiences. The Boston area’s only Relais & Châteaux property, the Inn features 22 stylishly luxurious accommodations, including a lovingly preserved guest house and barn that merge Lexington’s historic heritage and architecture with a contemporary American chic design.

An immersive food and wine destination unlike any other in New England, the Inn provides a delicious respite for those in-the-know, from a transformed seasonal menu at upscale Town Meeting Bistro, to the exclusive Culinary Garden. Inn owner Trisha Pérez Kennealy also shares her passion for teaching in her role as Culinary Educator, offering indoor and outdoor cooking classes for hotel and day guests alike.

Job Description

• Development Of Beverage Program including the Purchasing and Inventory.
• Training for all Front of the House employees
• Daily reconciliation and balance of all dining revenue as directed by Company policies.
• Development and oversight of all dining room employees
• Hiring, interviewing, coaching, planning, rewarding and disciplining staff within the department
• Set and maintain the standard for positive communications with staff.
• Weekly scheduling for all front of house operations within the department
• Daily monitoring of staffing levels to insure proper service standards and adherence to labor costs
• Daily reconciliation of actual revenues and payroll to budget and forecast
• Daily reviewing and coding of invoices
• Yearly budget planning, evaluation and reforecast.
• Ensure the cleanliness of all Food and Beverage Dining Areas
• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Develops strategies to increase average meal checks
• Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results, identifying and tracking changing demands.
• Maintains patron satisfaction by monitoring, evaluating, auditing food, beverage and service offerings.

Qualifications

• Minimum 3-5 years of management experience in restaurants or hotel food and beverage
• Strong knowledge of restaurant operations, food, and beverage management
• Passion for exceptional guest service and attention to detail
• Excellent leadership, communication, and organizational skills
• Ability to thrive in a fast-paced environment
• Knowledge of local food and beverage trends and a commitment to sustainability
• Experience with budgeting, financial analysis, and inventory management
• Flexible schedule, including weekends and holidays

Additional Information

• Work/life balance is a core value in our hotel. We make sure all team members and leaders have time to enjoy life outside of work.
• Salary starting at $60,000
• Medical, vision and dental insurance
• 401K
• Discounts at other Relais and Chateaux properties around the world