Banquets Supervisor

Inn at Hastings Park - Relais & Châteaux; Lexington (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Vacation 20 days a year

Medical, vision and dental insurance

401K

Discounts at Relais and Châteaux

Job summary

Inn at Hastings Park - Relais & Châteaux in Lexington, MA seeks a Banquets Supervisor to assist in planning and executing meetings and events within the Sales and Catering department. The role ensures seamless turnover from sales to operations and back, supporting profitability and service excellence.

Responsibilities include event management strategy execution, daily banquet floor walkthroughs, and maintaining guest satisfaction.

Qualifications

• Previous Customer Service and General Computer Experience Required.

Responsibilities

• Assist in planning and execution of meetings and special events.
• Assist in managing meetings, events operations and budgets.
• Conduct daily walk-throughs of the banquet floor for client satisfaction and quality standards.
• Manage group event BEOs, resumes, runs; conduct weekly BEO meetings.
• Create a guest-focused atmosphere in event operations and ensure guest satisfaction.
• Respond to and handle guest problems and complaints; empower staff to deliver excellent service.

Skills

Customer Service

General Computer Skills

Education

College degree preferred

Job description

About us

Perfectly nested in Lexington, Massachusetts, just 15 miles outside Boston, the Inn at Hastings Park provides unrivaled hospitality and exceptional culinary experiences. The Boston area’s only Relais & Châteaux property, the Inn features 22 stylishly luxurious accommodations, including a lovingly preserved guest house and barn that merge Lexington’s historic heritage and architecture with a contemporary American chic design.

Company Description

Perfectly nested in Lexington, Massachusetts, just 15 miles outside Boston, the Inn at Hastings Park provides unrivaled hospitality and exceptional culinary experiences. The Boston area’s only Relais & Châteaux property, the Inn features 22 stylishly luxurious accommodations, including a lovingly preserved guest house and barn that merge Lexington’s historic heritage and architecture with a contemporary American chic design.

An immersive food and wine destination unlike any other in New England, the Inn provides a delicious respite for those in‑the‑know, from a transformed seasonal menu at upscale Town Meeting Bistro, to the exclusive Culinary Garden. Inn owner Trisha Pérez Kennealy also shares her passion for teaching in her role as Culinary Educator, offering indoor and outdoor cooking classes for hotel and day guests alike.

Job Description

Job Title: Banquets Supervisor

Department: Sales and Catering

Summary

Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

Essential Duties and Responsibilities include but are not limited to:

Assisting in Managing Meetings and Special Events Operations and Budgets

• Assists in the execution of an event management strategy that is aligned with the company’s business strategy and leads its execution.


• Conducts daily walk‑throughs of the banquet floor to help ensure client satisfaction and quality standards.

Managing Profitability

• Responsible for executing group event BEO's, Resumes, Runs and conducting weekly BEO Meetings


• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.


• Sets a positive example for guest relations.


• Interacts with guests to obtain feedback on product quality and service levels.


• Responds to and handles guest problems and complaints.


• Empowers employees to provide excellent customer service.


• Ensures employees understand expectations and parameters.


• Strives to improve service performance.


• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


• Coverage of Town Meeting operation based on assigned schedule


• Conducts pre‑shift with service team to ensure the success of the events and restaurant operation.

Ensuring Exceptional Customer Service

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and/or Experience

College degree preferred or experience equal to 5 years in events or food and beverage

Previous Customer Service And General Computer Experience Required.

Additional Information

• Vacation 20 days a year


• Medical, vision and dental insurance


• 401K


• Discounts at other Relais and Chateaux properties around the world