Restaurant Assistant Manager

ZippyApp - Recruitment Marketing; Eisenhower Area (NM); On-site; USD 25,000 - 29,000; Full time

Job summary

El Pollo Loco in New Mexico is seeking an Assistant Manager to lead a team and manage a million-dollar operation. This role offers mentorship from the leadership team and development classes to help you grow.

You will train and develop staff, ensure food safety, handle schedules, and assist with opening/closing procedures while controlling costs and delivering guest service. Salary ranges from $18.00 to $21.00 per hour; full-time or part-time hours may apply.

Qualifications

• At least 18 years of age.
• High school diploma or equivalent required.
• Must be able to speak, read and write in English; additional languages a plus.
• ServSafe Certification is required.
• Basic computer, math and communication skills are needed.
• Minimum of one year restaurant supervision experience is required.

Responsibilities

• Ensures the restaurant operates to brand and company standards during shifts.
• Ensures food safety and sanitation processes are followed.
• Assess food quality, portions and holding temps to control costs.
• Train and develop team members; follow development plans from the GM.
• Coach staff on guest service; resolve complaints and prevent repeat dissatisfaction.
• Oversee cash controls and security during shifts.
• Contribute to cost management on P&L.
• Assist with candidate recruitment, onboarding and scheduling.
• Communicate employee concerns to the General Manager.

Skills

Team leadership

Customer service

Communication

Education

High school diploma or equivalent

ServSafe Certification

Tools

Basic computer skills

Math skills

Job description

Your path begins here at El Pollo LocoLead a team while managing a million dollar business! Our Assistant Managers are provided with development classes and have access to many levels of management and the leadership team for mentorship. Practice your team building skills, problem solving/decision making and strengthen your guest service skills.Lead a team while managing a million dollar business! Our Assistant Managers are provided with development classes and have access to many levels of management and the leadership team for mentorship. Practice your team building skills, problem solving/decision making and strengthen your guest service skills.Salary: $18.00 - $21.00 per hourRestaurant Assistant Manager is generally as a full time or part time restaurant job.

Requirements/Responsibilities

• Ensures the restaurant operates to comply with brand and company standards during assigned shifts. Opening or closing procedures must be followed during these shifts.
• Ensures food safety and sanitation processes are followed to comply with state, county and company procedures.
• Effectively assess food products for quality, proper preparation/holding and portioning to control costs.
• Trains and develops team members, follows individual development plans set by the general manager.
• Monitors guest service meets expectations, resolves guest complaints and coaches team to ensure no repeat guest dissatisfaction occurs. Reports any significant complaints and crew service behavior concerns to the General Manager.
• During assigned shifts is responsible for cash controls and cash security.
• Contributes to controlling and managing costs on P&L.
• Actively recruits and interviews candidates to be presented to the General Manager, if hired, assists with the onboarding process.
• Coaches, councils and disciplines team members, communicate employee concerns with the General Manager.
• Performs administrative duties under the direction of the General Manager such as placing/receiving grocery orders, conducting inventories, creating and posting schedules.
• Ensures company safety programs are followed to ensure the safety of our guests and team members.

Physical Requirements

• Must be able to stand/walk for long periods of time.
• Exposure to heat, cold, steam, and smoke.
• Must have high level flexibility/mobility.
• Works well under stress/pressure during busy shifts.
• Able to lift 40lbs.
• Must be able to bend, stoop, kneel, walk, scoop and wipe.

Qualifications Standards

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Must be able to speak, read and write in English, a second language is a plus.
• ServSafe Certification is required.
• Must have basic computer, math and communication skills.
• Minimum of one year restaurant supervision experience is required.

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager very helpful to your success at this job.