El Pollo Loco Assistant Manager 3932

Waldorf Restaurant Group; Burbank (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

No overnight hours

Free meals during your shift

Employee discount on food

Excellent career growth potential

Paid sick time

Job summary

Waldorf Restaurant Group is seeking an Assistant Manager for El Pollo Loco in Burbank, California. In this role, you will ensure the restaurant operates smoothly while delivering exceptional customer service. Your leadership skills will guide the team in maintaining high standards of cleanliness and quality.

The position offers excellent career growth potential, as we promote from within. Key responsibilities include managing staff schedules, conducting inventory checks, and addressing customer feedback.

No overnight hours are required, and you will enjoy free meals during your shift along with employee discounts.

Qualifications

• Must be at least 18 years old.
• Must be certified on all EPL SPECS positions.
• Ability to handle restaurant operations and team leadership.

Responsibilities

• Monitor and control labor costs through effective scheduling.
• Conduct inventory checks and handle food deliveries.
• Ensure restaurant cleanliness and adherence to safety standards.

Skills

Restaurant operations

Customer service

Team leadership

Inventory management

Education

High school diploma or equivalent (GED)

2+ years of restaurant supervisory experience

Tools

Inventory system

EPL SPECS certification

Job description

Overview

As an Assistant Manager at El Pollo Loco, you\'ll be a key player in turning up the heat and driving the fire-grilled experience from behind the scenes. You\'ll ensure the restaurant runs smoothly, delivering exceptional service and quality while guiding your team to success and growing yourself as a people leader.

Position Purpose

The Assistant Manager works closely with the General Manager to maintain high standards of quality, cleanliness, and customer satisfaction. This position is an important step in the journey toward assuming the responsibilities of a General Manager. It requires a proactive and hands-on approach, along with a willingness to cross-train and support various aspects of restaurant operations. Duties include ensuring the restaurant is operated according to all EPL Pollo Loco policies, procedures, and standards, as well as training and developing restaurant team members.

Responsibilities

• In collaboration with the General Manager, monitor and control labor costs through effective labor scheduling, cross-training, and team member retention initiatives.
• Responsible for restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning.
• Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.
• Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL Pollo Loco and health/food safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
• Direct and prioritize team members\' tasks during shift. Cover workstations and fill in during team member breaks, as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production as needed.
• Welcome customer feedback and address any comments or concerns they may have, using EPL\'s Just Say Yes Policy. Ensure that all feedback is communicated promptly to the restaurant management team for swift resolution and continuous improvement.
• Performs other duties as assigned by management to support restaurant operations.

Qualifications – Education, Experience, License/Certifications

Education/Work Experience: Must be at least 18 years old. High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or must have 2+ years of restaurant supervisory experience.

License/Certifications: Must obtain Serve Safe Certification and pass the EPL Food Safety Audit (FSA) class upon hire.

Benefits

• No overnight hours
• Free meals during your shift
• Employee discount on food
• Excellent career growth potential (we promote from within)
• Paid sick time