Restaurant Assistant Manager

Huddle; Crossett (AR); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading restaurant chain is seeking an Assistant Manager to oversee staff performance and ensure customer satisfaction. The role involves managing HR functions, handling guest complaints, and maintaining operational standards. Ideal candidates will have restaurant experience and effective communication skills.

Qualifications

• 2-3 years of restaurant operations experience.
• Effective communication skills with staff.

Responsibilities

• Ensure customer satisfaction during their visit.
• Manage HR functions including employee relations, hiring, termination, and training.
• Complete daily paperwork such as sales reports and inventories.

Skills

Communication

Education

ServSafe Certification

Job description

Join to apply for the Restaurant Assistant Manager role at Huddle.

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:

Bringing Friends and Families Together over Delicious Food Served from the Heart.

At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN”.

Job Summary

The Assistant Manager will oversee restaurant staff performance, ensure customer satisfaction, and model exceptional guest service. They will identify business improvement opportunities and communicate effectively with the management team.

Responsibilities

• Ensure customer satisfaction during their visit
• Handle guest complaints with concern and empathy
• Manage HR functions including employee relations, hiring, termination, and training
• Complete daily paperwork such as sales reports, inventories, and other documents to ensure profitability
• Meet or exceed budgets, focusing on cost control and EBITDA
• Maintain cleanliness and sanitation standards
• Create staffing schedules with the General Manager
• Hold monthly meetings with staff to discuss operational updates
• Engage with the community to promote the business
• Enforce brand standards, policies, and procedures
• Assist with hiring paperwork, payroll, disciplinary actions, and staff data management
• Train staff on POS systems and restaurant operations
• Report any operational hurdles to the General or District Manager

Qualifications

• 2-3 years of restaurant operations experience
• Effective communication skills with staff
• Availability to cover all shifts during operation hours
• Previous restaurant experience required
• Current ServSafe Certification

Our Values

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions are made by their management. Contact the franchise location directly for employment inquiries.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Management
• Industries: Restaurant / Hospitality